TY - GEN
T1 - Decentralized Service
T2 - An Initiation of Blockchain Value Creation into Service Science
AU - Wunderlich, Nico
AU - Schwiderowski, Jan
AU - Beck, Roman
PY - 2023/1
Y1 - 2023/1
N2 - How value is created through service has recently undergone massive changes. Centralized service provision with clear distinctions between service offerers and beneficiaries is increasingly being substituted by value creation within decentralized networks of distributed actors integrating digital resources. One of the drivers of this transformation is blockchain technology. Applying the lens of service-dominant logic and discussing examples of blockchain-based decentralized finance, we shed light on how properties of decentralized technology stimulate value creation in service ecosystems. With this conceptual research, we postulate five propositions of decentralized value creation along the axiomatic foundations of the service-dominant logic. We provide first definitions for decentralized service as well as decentralized service ecosystems. Thereby, we contribute with an extension of the service-dominant logic to the context of decentralized ecosystems. To our knowledge, this research is among the first to add to the growing literature on blockchain value creation from a service science perspective.
AB - How value is created through service has recently undergone massive changes. Centralized service provision with clear distinctions between service offerers and beneficiaries is increasingly being substituted by value creation within decentralized networks of distributed actors integrating digital resources. One of the drivers of this transformation is blockchain technology. Applying the lens of service-dominant logic and discussing examples of blockchain-based decentralized finance, we shed light on how properties of decentralized technology stimulate value creation in service ecosystems. With this conceptual research, we postulate five propositions of decentralized value creation along the axiomatic foundations of the service-dominant logic. We provide first definitions for decentralized service as well as decentralized service ecosystems. Thereby, we contribute with an extension of the service-dominant logic to the context of decentralized ecosystems. To our knowledge, this research is among the first to add to the growing literature on blockchain value creation from a service science perspective.
KW - Service-Dominant Logic
KW - Decentralized Networks
KW - Digital Resources
KW - Blockchain Technology
KW - Decentralized Finance (DeFi)
KW - Service-Dominant Logic
KW - Decentralized Networks
KW - Digital Resources
KW - Blockchain Technology
KW - Decentralized Finance (DeFi)
UR - https://hdl.handle.net/10125/102756
M3 - Conference article
SN - 1060-3425
SP - 1023
EP - 1032
JO - Proceedings of the Annual Hawaii International Conference on System Sciences
JF - Proceedings of the Annual Hawaii International Conference on System Sciences
ER -