Creating Synergies Between Participatory Design of E-Services and Collaborative Planning

Bridgitte Wessels, Yvonne Dittrich, Anelie Ekelin, Sara Eriksén

Research output: Journal Article or Conference Article in JournalJournal articleResearchpeer-review

Abstract

In this article, the gap between participatory design of services and planning processes is identified. This means that any innovations in service design – whether technological, social, or locality-based – are not fully developed. The authors address the relationship between operational design and strategic planning. The article feeds some of the insights gained from participatory design into debates about collaborative and communicative planning by drawing on two exemplars. One focuses on creating a synergy between designing and planning in transforming neighborhood-based children’s services: the other discusses the design of Web 2.0 for on-line public consultancy for comprehensive planning and for mobile services for disabled people. All require synergies between operational design and strategic planning to support participation in collaborative planning for accessibility in urban spaces. The article shows how the development of design constituencies within various contexts of participatory design provides a vehicle for developing collaborative and communicative planning.
Original languageEnglish
JournalInternational Journal of E-Planning Research
Volume1
Issue number3
Pages (from-to)1-16
Number of pages16
ISSN2160-9918
Publication statusPublished - 2012

Keywords

  • E-Government
  • E-Planning
  • Information Technology (IT) Infrastructure
  • Innovation
  • Participatory Design
  • Synergy

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