Competing Concerns in Welfare Technology Innovation: A Systematic Literature Review

Research output: Conference Article in Proceeding or Book/Report chapterArticle in proceedingsResearchpeer-review


Welfare technologies (WT) such as telecare and service robots are expected to improve and even radically transform service delivery in health- and eldercare. Yet despite political awareness and financial investments, many studies report promising inventions that fail to become implemented on a larger scale. Current research draws a fragmented and heterogeneous picture of this problem, with divergent implications for practice. In this article, I review and discuss the extant literature and identify eight competing concerns that are central to how WT can become implemented on a large scale. By highlighting and contrasting practical and theoretical positions in this emerging and interdisciplinary research topic, I contribute conceptually to the understanding of the competing concerns in WT innovation that managers and policy-makers must balance in order to support the critical transition from small-scale invention to large-scale implementation.
Original languageEnglish
Title of host publicationProceedings of the 10th Scandinavian Conference on Information Systems (SCIS2019)
PublisherAssociation for Information Systems
Publication date14 Aug 2019
ISBN (Print)978-0-578-53212-7
Publication statusPublished - 14 Aug 2019
Externally publishedYes
Event10th Scandinavian Conference On Information Systems - , Finland
Duration: 11 Aug 201914 Aug 2019


Conference10th Scandinavian Conference On Information Systems


  • Welfare technologies
  • Telecare
  • Service robots
  • Health- and eldercare
  • Innovation implementation
  • Policy and management
  • Interdisciplinary research
  • Large-scale adoption
  • Competing concerns
  • Transition strategies


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