Channel Choice: A Literature Review

Christian Østergaard Madsen, Pernille Kræmmergaard

Research output: Conference Article in Proceeding or Book/Report chapterArticle in proceedingsResearchpeer-review


The channel choice branch of e-government studies citizens’ and businesses’ choice of channels for interacting with government, and how government organizations can integrate channels and migrate users towards the most cost-efficient channels. In spite of the valuable contributions offered no systematic overview exist of channel choice. We present a literature review of channel choice studies in government to citizen context identifying authors, countries, methods, concepts, units of analysis, and theories, and offer suggestionsfor future studies.
Original languageEnglish
Title of host publication14th IFIP WG 8.5 International Conference, EGOV 2015, Thessaloniki, Greece, August 30 - September 2, 2015, Proceedings
EditorsEfthimios Tambouris
Number of pages17
Publication date31 Aug 2015
ISBN (Print)978-3-319-22478-7
ISBN (Electronic)978-3-319-22479-4
Publication statusPublished - 31 Aug 2015
SeriesLecture Notes in Computer Science


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