Blockchain in Service Management and Service Research – Developing a Research Agenda and Managerial Implications

Marion Büttgen; Julia Dicenta; Kai Spohrer; Viswanath Venkatesh; Rajalakshmi Raman; Hartmut Hoehle; Arne De Keyser; Cédric Verbeeck; Thijs J. Zwienenberg; Kim Peiter Jørgensen; Roman Beck; Olivier Rikken; Marijn Janssen; Zenlin Kwee; Fabian Schär

doi:10.15358/2511-8676-2021-2-71

Blockchain in Service Management and Service Research – Developing a Research Agenda and Managerial Implications

Marion Büttgen, Julia Dicenta, Kai Spohrer, Viswanath Venkatesh, Rajalakshmi Raman, Hartmut Hoehle, Arne De Keyser, Cédric Verbeeck, Thijs J. Zwienenberg, Kim Peiter Jørgensen, Roman Beck, Olivier Rikken, Marijn Janssen, Zenlin Kwee, Fabian Schär

Research output: Journal Article or Conference Article in Journal › Journal article › Research › peer-review

Abstract

As blockchain technology is maturing to be confidently used in practice, its applications are becoming evident and, correspondingly, more blockchain research is being published, also extending to more domains than before. To date, scientific research in the field has predominantly focused on subject areas
such as finance, computer science, and engineering, while the area of service management has largely neglected this topic. Therefore, we invited a group of renowned scholars from different academic fields to share their views on emerging topics regarding blockchain in service management and service research. Their individual commentaries and conceptual contributions refer to different theoretical and domain perspectives, including managerial implications for service companies as well as forward-looking suggestions for further research.

Original language	English
Journal	Journal of Service Management Research
Volume	5
Issue number	2
Pages (from-to)	71-102
ISSN	2511-8676
DOIs	https://doi.org/10.15358/2511-8676-2021-2-71
Publication status	Published - 2021

Keywords

Blockchain
Disintermediation
Distributed Ledger
Flash Loans
Governance
Privacy
Security
Service Ecosystems
Smart Contracts
Technology Adoption
Transparency
Trust
Universal Wallets
Value Creation

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Büttgen, M., Dicenta, J., Spohrer, K., Venkatesh, V., Raman, R., Hoehle, H., De Keyser, A., Verbeeck, C., Zwienenberg, T. J., Jørgensen, K. P., Beck, R., Rikken, O., Janssen, M., Kwee, Z., & Schär, F. (2021). Blockchain in Service Management and Service Research – Developing a Research Agenda and Managerial Implications. Journal of Service Management Research, 5(2), 71-102. https://doi.org/10.15358/2511-8676-2021-2-71

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title = "Blockchain in Service Management and Service Research – Developing a Research Agenda and Managerial Implications",

abstract = "As blockchain technology is maturing to be confidently used in practice, its applications are becoming evident and, correspondingly, more blockchain research is being published, also extending to more domains than before. To date, scientific research in the field has predominantly focused on subject areassuch as finance, computer science, and engineering, while the area of service management has largely neglected this topic. Therefore, we invited a group of renowned scholars from different academic fields to share their views on emerging topics regarding blockchain in service management and service research. Their individual commentaries and conceptual contributions refer to different theoretical and domain perspectives, including managerial implications for service companies as well as forward-looking suggestions for further research.",

keywords = "Blockchain, Disintermediation, Distributed Ledger, Flash Loans, Governance, Privacy, Security, Service Ecosystems, Smart Contracts, Technology Adoption, Transparency, Trust, Universal Wallets, Value Creation, Blockchain, Disintermediation, Distributed Ledger, Flash Loans, Governance, Privacy, Security, Service Ecosystems, Smart Contracts, Technology Adoption, Transparency, Trust, Universal Wallets, Value Creation",

author = "Marion B{\"u}ttgen and Julia Dicenta and Kai Spohrer and Viswanath Venkatesh and Rajalakshmi Raman and Hartmut Hoehle and {De Keyser}, Arne and C{\'e}dric Verbeeck and Zwienenberg, {Thijs J.} and J{\o}rgensen, {Kim Peiter} and Roman Beck and Olivier Rikken and Marijn Janssen and Zenlin Kwee and Fabian Sch{\"a}r",

year = "2021",

doi = "10.15358/2511-8676-2021-2-71",

language = "English",

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Büttgen, M, Dicenta, J, Spohrer, K, Venkatesh, V, Raman, R, Hoehle, H, De Keyser, A, Verbeeck, C, Zwienenberg, TJ, Jørgensen, KP, Beck, R, Rikken, O, Janssen, M, Kwee, Z & Schär, F 2021, 'Blockchain in Service Management and Service Research – Developing a Research Agenda and Managerial Implications', Journal of Service Management Research, vol. 5, no. 2, pp. 71-102. https://doi.org/10.15358/2511-8676-2021-2-71

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AU - Büttgen, Marion

AU - Dicenta, Julia

AU - Spohrer, Kai

AU - Venkatesh, Viswanath

AU - Raman, Rajalakshmi

AU - Hoehle, Hartmut

AU - De Keyser, Arne

AU - Verbeeck, Cédric

AU - Zwienenberg, Thijs J.

AU - Jørgensen, Kim Peiter

AU - Beck, Roman

AU - Rikken, Olivier

AU - Janssen, Marijn

AU - Kwee, Zenlin

AU - Schär, Fabian

PY - 2021

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AB - As blockchain technology is maturing to be confidently used in practice, its applications are becoming evident and, correspondingly, more blockchain research is being published, also extending to more domains than before. To date, scientific research in the field has predominantly focused on subject areassuch as finance, computer science, and engineering, while the area of service management has largely neglected this topic. Therefore, we invited a group of renowned scholars from different academic fields to share their views on emerging topics regarding blockchain in service management and service research. Their individual commentaries and conceptual contributions refer to different theoretical and domain perspectives, including managerial implications for service companies as well as forward-looking suggestions for further research.

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KW - Distributed Ledger

KW - Flash Loans

KW - Governance

KW - Privacy

KW - Security

KW - Service Ecosystems

KW - Smart Contracts

KW - Technology Adoption

KW - Transparency

KW - Trust

KW - Universal Wallets

KW - Value Creation

KW - Blockchain

KW - Disintermediation

KW - Distributed Ledger

KW - Flash Loans

KW - Governance

KW - Privacy

KW - Security

KW - Service Ecosystems

KW - Smart Contracts

KW - Technology Adoption

KW - Transparency

KW - Trust

KW - Universal Wallets

KW - Value Creation

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DO - 10.15358/2511-8676-2021-2-71

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EP - 102

JO - Journal of Service Management Research

JF - Journal of Service Management Research

IS - 2

ER -

Blockchain in Service Management and Service Research – Developing a Research Agenda and Managerial Implications

Abstract

Keywords

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