| Original language | English |
|---|---|
| Title of host publication | Proceedings of the 2007 IRMA Conference, pp. 485-488; Vancouver, Canada |
| Publication date | 2007 |
| Publication status | Published - 2007 |
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Automating Customer Complaints Management through Trust Accounts
- Roman Beck
- , Jochen Franke
Research output: Conference Article in Proceeding or Book/Report chapter › Article in proceedings › Research › peer-review