| Original language | English |
|---|---|
| Title of host publication | Proceedings of the 2007 IRMA Conference, pp. 485-488; Vancouver, Canada |
| Publication date | 2007 |
| Publication status | Published - 2007 |
Automating Customer Complaints Management through Trust Accounts
Roman Beck, Jochen Franke
Research output: Conference Article in Proceeding or Book/Report chapter › Article in proceedings › Research › peer-review