A Tweet is Not Just a Tweet: public sector understandings and analysis of social media customer service data

Jessamy Perriam

doi:10.1145/3328529.3328542

A Tweet is Not Just a Tweet: public sector understandings and analysis of social media customer service data

Jessamy Perriam

Research output: Conference Article in Proceeding or Book/Report chapter › Article in proceedings › Research › peer-review

Abstract

Perriam, J., (2019). A Tweet is Not Just a Tweet: public sector understandings and analysis of social media customer service data. Presented at the SMSociety ’19 {International Conference on Social Media and Society}, ACM, Toronto, ON, Canada. https://doi.org/10.1145/3328529.3328542

Original language	English
Title of host publication	SMSociety ’19 {International Conference on Social Media and Society}
Publisher	Association for Computing Machinery
Publication date	2019
DOIs	https://doi.org/10.1145/3328529.3328542
Publication status	Published - 2019

Keywords

Social Media Analytics
Customer Service
Public Sector
Data Analysis
Social Media Interactions

Access to Document

10.1145/3328529.3328542

Cite this

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title = "A Tweet is Not Just a Tweet: public sector understandings and analysis of social media customer service data",

abstract = "Perriam, J., (2019). A Tweet is Not Just a Tweet: public sector understandings and analysis of social media customer service data. Presented at the SMSociety {\textquoteright}19 \{International Conference on Social Media and Society\}, ACM, Toronto, ON, Canada. https://doi.org/10.1145/3328529.3328542",

keywords = "Social Media Analytics, Customer Service, Public Sector, Data Analysis, Social Media Interactions, Social Media Analytics, Customer Service, Public Sector, Data Analysis, Social Media Interactions",

author = "Jessamy Perriam",

year = "2019",

doi = "10.1145/3328529.3328542",

language = "English",

booktitle = "SMSociety {\textquoteright}19 \{International Conference on Social Media and Society\}",

publisher = "Association for Computing Machinery",

address = "United States",

}

A Tweet is Not Just a Tweet: public sector understandings and analysis of social media customer service data. / Perriam, Jessamy.
SMSociety ’19 {International Conference on Social Media and Society}. Association for Computing Machinery, 2019.

Research output: Conference Article in Proceeding or Book/Report chapter › Article in proceedings › Research › peer-review

TY - GEN

T1 - A Tweet is Not Just a Tweet: public sector understandings and analysis of social media customer service data

AU - Perriam, Jessamy

PY - 2019

Y1 - 2019

N2 - Perriam, J., (2019). A Tweet is Not Just a Tweet: public sector understandings and analysis of social media customer service data. Presented at the SMSociety ’19 {International Conference on Social Media and Society}, ACM, Toronto, ON, Canada. https://doi.org/10.1145/3328529.3328542

AB - Perriam, J., (2019). A Tweet is Not Just a Tweet: public sector understandings and analysis of social media customer service data. Presented at the SMSociety ’19 {International Conference on Social Media and Society}, ACM, Toronto, ON, Canada. https://doi.org/10.1145/3328529.3328542

KW - Social Media Analytics

KW - Customer Service

KW - Public Sector

KW - Data Analysis

KW - Social Media Interactions

KW - Social Media Analytics

KW - Customer Service

KW - Public Sector

KW - Data Analysis

KW - Social Media Interactions

U2 - 10.1145/3328529.3328542

DO - 10.1145/3328529.3328542

M3 - Article in proceedings

BT - SMSociety ’19 {International Conference on Social Media and Society}

PB - Association for Computing Machinery

ER -

A Tweet is Not Just a Tweet: public sector understandings and analysis of social media customer service data

Abstract

Keywords

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