Abstract
This paper aims to identify the challenges of health data in the context of an insurance company that is transforming from a reactive company into a proactive one. Using 23 interviews from a case study of an insurance company in Finland, we revealed 4 key areas of challenges that arise during this transition. The identified areas were found to be the following: Access, Ownership, Sharing, and Use. These findings are then discussed in context of the shift towards a proactive paradigm for organizations. The customer experience is suggested to be pivotal for organizations to create value and for managing the 4 identified health data challenges.
| Original language | English |
|---|---|
| Title of host publication | International Conference on Pervasive Computing Technologies for Healthcare |
| Publisher | Association for Computing Machinery |
| Publication date | 2018 |
| Pages | 310-317 |
| ISBN (Print) | 9781450364508 |
| ISBN (Electronic) | 978-1-4503-6450-8 |
| DOIs | |
| Publication status | Published - 2018 |
Keywords
- Health data
- insurance
- challenges in transformation
- proactive
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