A Transforming Insurance Company and the 4 Types of Health Data Challenges that Arise: A Finnish Case Study

Casandra Grundstrom; Maria Karampela

doi:10.1145/3240925.3240950

A Transforming Insurance Company and the 4 Types of Health Data Challenges that Arise: A Finnish Case Study

Casandra Grundstrom, Maria Karampela

IxD Lab

University of Oulu

Research output: Conference Article in Proceeding or Book/Report chapter › Article in proceedings › Research › peer-review

Abstract

This paper aims to identify the challenges of health data in the context of an insurance company that is transforming from a reactive company into a proactive one. Using 23 interviews from a case study of an insurance company in Finland, we revealed 4 key areas of challenges that arise during this transition. The identified areas were found to be the following: Access, Ownership, Sharing, and Use. These findings are then discussed in context of the shift towards a proactive paradigm for organizations. The customer experience is suggested to be pivotal for organizations to create value and for managing the 4 identified health data challenges.

Original language	English
Title of host publication	International Conference on Pervasive Computing Technologies for Healthcare
Publisher	Association for Computing Machinery
Publication date	2018
Pages	310-317
ISBN (Electronic)	978-1-4503-6450-8
DOIs	https://doi.org/10.1145/3240925.3240950
Publication status	Published - 2018

Keywords

Health data
insurance
challenges in transformation
proactive

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10.1145/3240925.3240950

A Transforming Insurance Company and the 4 Types of Health Data Challenges that Arise- A Finnish Case StudyAccepted author manuscript, 257 KB

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A Transforming Insurance Company and the 4 Types of Health Data Challenges that Arise: A Finnish Case Study. / Grundstrom, Casandra; Karampela, Maria.
International Conference on Pervasive Computing Technologies for Healthcare. Association for Computing Machinery, 2018. p. 310-317.

Research output: Conference Article in Proceeding or Book/Report chapter › Article in proceedings › Research › peer-review

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A Transforming Insurance Company and the 4 Types of Health Data Challenges that Arise: A Finnish Case Study

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Keywords

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