TY - GEN
T1 - A Study of Usage and Usability of Intelligent Personal Assistants in Denmark
AU - Bogers, Toine
AU - Al-Basri, Ammar Ali Abdelrahim
AU - Ostermann Rytlig, Claes
AU - Bak Møller, Mads Emil
AU - Juhl Rasmussen, Mette
AU - Bates Michelsen, Nikita Katrine
AU - Gerling Jørgensen, Sara
N1 - 14th International Conference on Information in Contemporary Society, iConference 2019 ; Conference date: 31-03-2019 Through 03-04-2019
PY - 2019/3/31
Y1 - 2019/3/31
N2 - Intelligent personal assistants (IPA), such as Siri, Google Assistant, Alexa, and Cortana, are rapidly becoming a popular way of interacting with our smart devices. As a result, there has been a wealth of research on all aspects of IPAs in recent years, such as studies of usage of and user satisfaction with IPAs. However, the overwhelming majority of these studies have focused on English as the interaction language. In this paper, we investigate the usage and perceived usability of IPAs in Denmark. We conduct a questionnaire with 357 Danish-speaking respondents that sheds light on how IPAs are used in Denmark. We find they are only used regularly by 19.9% of respondents and that most people do not find IPAs to be reliable. We also conduct a usability study of Siri and find that Siri suffers from several issues when used in Danish: poor voice recognition, unnatural dialogue responses, and an inability to support mixed-language speech recognition. Our findings shed light on both the current state of usage and adoption of IPAs in Denmark as well as the usability of its most popular IPA in a foreign-language setting.
AB - Intelligent personal assistants (IPA), such as Siri, Google Assistant, Alexa, and Cortana, are rapidly becoming a popular way of interacting with our smart devices. As a result, there has been a wealth of research on all aspects of IPAs in recent years, such as studies of usage of and user satisfaction with IPAs. However, the overwhelming majority of these studies have focused on English as the interaction language. In this paper, we investigate the usage and perceived usability of IPAs in Denmark. We conduct a questionnaire with 357 Danish-speaking respondents that sheds light on how IPAs are used in Denmark. We find they are only used regularly by 19.9% of respondents and that most people do not find IPAs to be reliable. We also conduct a usability study of Siri and find that Siri suffers from several issues when used in Danish: poor voice recognition, unnatural dialogue responses, and an inability to support mixed-language speech recognition. Our findings shed light on both the current state of usage and adoption of IPAs in Denmark as well as the usability of its most popular IPA in a foreign-language setting.
KW - Information behavior
KW - Intelligent Personal Assistants
KW - IPA
KW - Siri
KW - Usability
KW - Information behavior
KW - Intelligent Personal Assistants
KW - IPA
KW - Siri
KW - Usability
U2 - 10.1007/978-3-030-15742-5_7
DO - 10.1007/978-3-030-15742-5_7
M3 - Article in proceedings
SN - 978-3-030-15741-8
T3 - Lecture Notes in Computer Science
SP - 79
EP - 90
BT - Information in Contemporary Society
A2 - Taylor, Natalie Greene
A2 - Christian-Lamb, Caitlin
A2 - Nardi, Bonnie
A2 - Martin, Michelle H.
PB - Springer
CY - Germany
ER -