Activities per year
Abstract
The benefits of digitalizing public services can only be met if citizens adopt digital services while at the same time stop using expensive traditional channels. Still, many citizens keep using traditional channels. Studies on channel choice and IT adoption have addressed what factors influence citizens’ channel behavior. However, they have omitted the interplay between citizens’ perceptions of public services and their channel choices, as well as how the design of digital services and citizens' experience of using self-service applications affect their channel choice. In addition, the technological optimism of digital government may have caused us to overlook the important question whether all public services are suitable for digitalization. In this ongoing research paper, we present the outline of a research project starting this summer, in which we will critically analyze – from the perspectives of citizens and public sector organizations – what public services are suitable for digital communication channels.
Original language | English |
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Title of host publication | Proceedings of Ongoing Research, Practitioners, Posters, Workshops, and Projects at EGOV-CeDEM-ePart 2021 |
Number of pages | 8 |
Publisher | Springer |
Publication date | Nov 2021 |
Publication status | Published - Nov 2021 |
Event | IFIP EGOV-CeDEM-ePART 2021 - University of Granada, Granada, Spain Duration: 8 Sept 2021 → 10 Sept 2021 https://dgsociety.org/egov-2021/ |
Conference
Conference | IFIP EGOV-CeDEM-ePART 2021 |
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Location | University of Granada |
Country/Territory | Spain |
City | Granada |
Period | 08/09/2021 → 10/09/2021 |
Internet address |
Keywords
- Digitalization of Public Services
- Citizen Channel Behavior
- IT Adoption
- Self-Service Applications
- Public Service Suitability
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Dive into the research topics of 'A citizen-centered analysis of what public services are suitable for digital communication channels'. Together they form a unique fingerprint.Activities
- 2 Lecture and oral contribution
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Hvilke offentlige tjenester egner sig til digitalisering?
Østergaard Madsen, C. (Speaker) & Lindgren, I. (Speaker)
23 Mar 2022Activity: Talk or presentation types › Lecture and oral contribution
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Hvilke offentlige ydelser egner sig til digitalisering?
Østergaard Madsen, C. (Speaker)
10 Mar 2022Activity: Talk or presentation types › Lecture and oral contribution