What public services should be digitalised? A citizen-centred analysis of what public services are suitable for digital channels

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2024
What Public Services are Suitable for Digitalization? - A Classification of Public Service Characteristics
Lindgren, I., Østergaard Madsen, C., Höglund Rýden, H., Heggertveit, I., Hofmann, S. & Sæbø, Ø., 20 Aug 2024, Electronic Government: 23rd IFIP WG 8.5 International Conference, EGOV 2024, Ghent-Leuven, Belgium, September 3–5, 2024, Proceedings. Springer, p. 201-217 17 p.
Research output: Conference Article in Proceeding or Book/Report chapter › Article in proceedings › Research › peer-review
2022
Exploring Citizens’ Channel Behavior in Benefit Application: Empirical Examples from Norwegian Welfare Services
Lindgren, I., Østergaard Madsen, C., Höglund Rydén, H. & Heggertveit, I., 4 Oct 2022, ICEGOV '22: Proceedings of the 15th International Conference on Theory and Practice of Electronic Governance. Association for Computing Machinery, p. 416-423
Research output: Conference Article in Proceeding or Book/Report chapter › Article in proceedings › Research › peer-review

Open Access
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Understanding Citizen Actions in Public Encounters: Towards a Multi-Channel Process Model
Lindgren, I. & Østergaard Madsen, C., 1 Jun 2022, dg.o 2022: The 23rd Annual International Conference On Digital Government Research. p. 364-371 8 p.
Research output: Conference Article in Proceeding or Book/Report chapter › Article in proceedings › Research › peer-review

Open Access
File

Research output