Fra fire til firs procent? Diffusion og Domesticering af webbaserede selvbetjeningsløsninger til offentlige ydelser.

Kræmmergaard, Pernille (PI)
Ling, Richard (CoI)
Østergaard Madsen, Christian (CoI)

Technologies in Practice

Project: Research

Description

Industrial PhD

Acronym	4til80
Status	Finished
Effective start/end date	01/08/2012 → 23/11/2015

Collaborative partners

IT University of Copenhagen (lead)
ATP (Project partner)

Funding

Danish Council for Strategic Research: DKK1,322,800.00

Keywords

Digitalization
Citizens
Channel choice
Multichannel management

3 Journal article
2 Article in proceedings
1 Book chapter

How to Migrate Citizens Online and Reduce Traffic on Traditional Channels Through Multichannel Management: A case study of cross-organizational collaboration surrounding a mandatory self-service application
Østergaard Madsen, C. & Kræmmergaard, P., May 2018, Innovative Perspectives on Public Administration in the Digital Age. IGI global, p. 121-141 21 p.
Research output: Conference Article in Proceeding or Book/Report chapter › Book chapter › Research › peer-review

File
How to Succeed with Multichannel Management: A Case Study of Cross-Organizational Collaboration Surrounding a Mandatory Self-Service Application for Danish Single Parents
Østergaard Madsen, C. & Kræmmergaard, P., Jul 2016, In: International Journal of Public Administration in the Digital Age . p. 94-110 23 p.
Research output: Journal Article or Conference Article in Journal › Journal article › Research › peer-review

Open Access
File
Warm experts in the age of mandatory e-government: Interaction among Danish single parents regarding online application for public benefits
Østergaard Madsen, C. & Kræmmergaard, P., Jul 2016, In: Electronic Journal of e-Government. 14, 1, p. 87 98 p.
Research output: Journal Article or Conference Article in Journal › Journal article › Research › peer-review

Open Access
File

Feltstudier og klar kommunikation gør digitale brugere trygge
Østergaard Madsen, C. & Kræmmergaard, P.
16/04/2015
1 item of Media coverage
Press/Media: Press / Media