Personal profile
Keywords
- Public IT projects
- Digital governance
- Multichannel management
- Service design
- Action research
- Literature reviews
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- 1 Similar Profiles
Collaborations and top research areas from the last five years
Research output
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Digital First? Understanding Citizens' Communication Needs in Digital Public Encounters
Lindgren, I. & Madsen, C. Ø., 17 Oct 2025, In: Social Policy and Administration. p. 1-17 17 p.Research output: Journal Article or Conference Article in Journal › Journal article › Research › peer-review
Open Access -
Digitalisering og administrative byrder
Translated title of the contribution :Digitalization and administrative burdens Research output: Journal Article or Conference Article in Journal › Journal article › Research › peer-review
Open AccessFile -
Five Bureaucratic Roles in the Age of Digital Transformation: – Insights from Scandinavian Public Organizations
Melin, U., Østergaard Madsen, C. & Larsson, K. K., 20 Aug 2024, Electronic Government: 23rd IFIP WG 8.5 International Conference, EGOV 2024, Ghent-Leuven, Belgium, September 3–5, 2024, Proceedings. Marijn, J. (ed.). Springer, p. 99-115 17 p. (Lecture Notes in Computer Science, Vol. 14841).Research output: Conference Article in Proceeding or Book/Report chapter › Article in proceedings › Research › peer-review
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Hvilke tjenester bør digitaliseres og hvordan? En analyse fra brukerperspektiv av hvilke offentlige tjenester som egner seg for digitalisering
Translated title of the contribution :What public services should be digitalized and how?: An analysis from a user perspective of what public services are suitable for digitalization Research output: Book / Anthology / Report › Report › Commissioned
Open AccessFile -
What Public Services are Suitable for Digitalization? - A Classification of Public Service Characteristics
Lindgren, I., Østergaard Madsen, C., Höglund Rýden, H., Heggertveit, I., Hofmann, S. & Sæbø, Ø., 20 Aug 2024, Electronic Government: 23rd IFIP WG 8.5 International Conference, EGOV 2024, Ghent-Leuven, Belgium, September 3–5, 2024, Proceedings. Springer, p. 201-217 17 p.Research output: Conference Article in Proceeding or Book/Report chapter › Article in proceedings › Research › peer-review
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4til80: Fra fire til firs procent? Diffusion og Domesticering af webbaserede selvbetjeningsløsninger til offentlige ydelser.
Kræmmergaard, P. (PI), Ling, R. (CoI) & Østergaard Madsen, C. (CoI)
Danish Council for Strategic Research
01/08/2012 → 23/11/2015
Project: Research
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What public services should be digitalised? A citizen-centred analysis of what public services are suitable for digital channels
Østergaard Madsen, C. (PI) & Petersson, C. (CoI)
Det Norske arbeids- og velferdsdirektoratet
01/03/2021 → 30/04/2024
Project: Other
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FCOIT: Research Centre for Government IT
Schmidt, J. (PI), Dupont, C. (CoI), Østergaard Madsen, C. (CoI), Pfeiffer, H. (CoI), Skaarup, S. (Collaborator), Kjærsgaard Hansen, M. E. (Collaborator) & Alami, A. (Collaborator)
01/01/2018 → 31/12/2021
Project: Research
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What public services should be digitalised? Citizens' and public organisations' perspectives on digital welfare services in Scandinavia
Østergaard Madsen, C. (PI) & Petersson, C. (CoI)
The Research Council of Norway
01/01/2021 → 31/12/2025
Project: Other
Press/Media
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Digitalisering gir ikke nødvendigvis bedre tjenester til innbyggerne
02/12/2021
1 Media contribution
Press/Media: Press / Media
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Webinar: ITU ESPRESSO: Offentlig digitalisering - hvorfor ringer borgerne stadig?
11/10/2021
1 Media contribution
Press/Media: Press / Media
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Danskerne er vilde med digitalisering, men er andelsboligforeningerne?
09/12/2019
1 Media contribution
Press/Media: Press / Media
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Digitale fadæser skader vores tillid til det offentlige
21/11/2019
1 Media contribution
Press/Media: Press / Media
Activities
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Bedre end forventet? Budget og tidsoverskridelser i statslige it-projekter
Østergaard Madsen, C. (Speaker) & Krancher, O. (Speaker)
9 Oct 2023Activity: Talk or presentation types › Lecture and oral contribution
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Budget og tidsoverskridelser i statslige it-projekter
Østergaard Madsen, C. (Speaker)
22 Mar 2022Activity: Talk or presentation types › Lecture and oral contribution
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Budget og tidsoverskridelser i statslige it-projekter
Østergaard Madsen, C. (Speaker) & Schmidt, J. (Speaker)
22 Jun 2022Activity: Talk or presentation types › Lecture and oral contribution
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Budget- og tidsoverskridelser i statslige it-projekter
Østergaard Madsen, C. (Speaker) & Schmidt, J. (Speaker)
14 Jun 2022Activity: Talk or presentation types › Lecture and oral contribution
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Danske erfaringer med offentlig digitalisering
Østergaard Madsen, C. (Speaker)
24 Aug 2023Activity: Talk or presentation types › Lecture and oral contribution