Workshop on classification on citizen requests

Activity: Talk or presentation typesLecture and oral contribution

Description

Workshop with Malmö City, ATP, Danish Business Authority and Pensam on how to classify incoming calls etc. from citizens
Period17 Dec 2024
Held atResearch Centre for Government IT
Degree of RecognitionRegional

Keywords

  • Digital Government
  • Omnichannel management
  • Telephone calls
  • Participatory Design
  • Classification