Research collaboration with Malmö City's contact center on how to collect and analyze data on citizen contact

Activity: Participating in or organising an event typesOrganisation and participation in workshop, seminar, course

Description

Collaboration with frontline workers and project leaders on how to generate data from citizen contacts (telephone calls, messages). How do can we collect and classify these request to improve service provision?
Period1 Mar 2023 → …
Event typeOther
LocationMalmoe, SwedenShow on map
Degree of RecognitionInternational

Keywords

  • Digital transformation
  • channel choice
  • Omnichannel management
  • Citizens
  • Problems
  • Classification