Description
Oplæg for ATP's faggruppe for kundeoplevelser om hvordan man kan indsamle data og klassificere| Period | 20 Nov 2023 |
|---|---|
| Held at | ATP, Denmark |
| Degree of Recognition | National |
Keywords
- Digital transformation
- Self-service
- Citizen
- User-journeys
- Channel choice
- Multichannel management
Related content
-
Publications
-
Channel choice complications: Exploring the multiplex nature of citizens' channel choices
Research output: Conference Article in Proceeding or Book/Report chapter › Article in proceedings › Research › peer-review
-
Exploring Citizens’ Channel Behavior in Benefit Application: Empirical Examples from Norwegian Welfare Services
Research output: Conference Article in Proceeding or Book/Report chapter › Article in proceedings › Research › peer-review
-
What Public Services are Suitable for Digitalization? - A Classification of Public Service Characteristics
Research output: Conference Article in Proceeding or Book/Report chapter › Article in proceedings › Research › peer-review
-
Translating telephone calls to spreadsheets: Creating data on citizen multichannel behavior through practioners’ involvement
Research output: Journal Article or Conference Article in Journal › Journal article › Research › peer-review