Hvordan kan man forbedre digitale selvbetjeningsløsninger og reducere opkald?

Østergaard Madsen, C. (Speaker)

Activity: Talk or presentation types › Lecture and oral contribution

Description

Oplæg for projektledere og andre i Movia.

Period	7 Jun 2022
Held at	Movia, Denmark

Keywords

Channel choice
Multichannel management

Related content

Publications
How to Migrate Citizens Online and Reduce Traffic on Traditional Channels Through Multichannel Management: A case study of cross-organizational collaboration surrounding a mandatory self-service application
Research output: Conference Article in Proceeding or Book/Report chapter › Book chapter › Research › peer-review