TY - JOUR
T1 - When Ambiguity Rules
T2 - The Emergence of Adaptive Governance from (In)congruent Frames of Knowledge Sharing Technology
AU - Wang, Cancan
AU - Medaglia, Rony
AU - Jensen, Tina Blegind
PY - 2020
Y1 - 2020
N2 - As increasingly diverse stakeholders engage in technology-mediated knowledge sharing, the establishment of appropriate forms of governance becomes a challenge. Existing research highlights that successful governance is a result of congruence between different stakeholders’ views and uses of technology, but the way suitable governance can emerge in the presence of incongruent or ambiguous framings of technology is still unclear. In this article, we present a case study of a collaboration between government, industry and university stakeholders, where the social media platform WeChat is used for knowledge sharing. Using the theoretical lens of the technological frames of reference (TFR), we investigate how views and uses of technology among different stakeholders shape the emergence of governance arrangements. We find that patterns of congruence and incongruence in the stakeholders’ framings of technology for knowledge sharing lead to emergent adaptive governance practices, which are characterized by selective participation, role and capability identification, and ad-hoc decision-making.
AB - As increasingly diverse stakeholders engage in technology-mediated knowledge sharing, the establishment of appropriate forms of governance becomes a challenge. Existing research highlights that successful governance is a result of congruence between different stakeholders’ views and uses of technology, but the way suitable governance can emerge in the presence of incongruent or ambiguous framings of technology is still unclear. In this article, we present a case study of a collaboration between government, industry and university stakeholders, where the social media platform WeChat is used for knowledge sharing. Using the theoretical lens of the technological frames of reference (TFR), we investigate how views and uses of technology among different stakeholders shape the emergence of governance arrangements. We find that patterns of congruence and incongruence in the stakeholders’ framings of technology for knowledge sharing lead to emergent adaptive governance practices, which are characterized by selective participation, role and capability identification, and ad-hoc decision-making.
KW - Knowledge Sharing
KW - Adaptive Governance
KW - Technological Frames of Reference
KW - Social Media
KW - Inter-organizational Collaboration
KW - Knowledge Sharing
KW - Adaptive Governance
KW - Technological Frames of Reference
KW - Social Media
KW - Inter-organizational Collaboration
U2 - 10.1007/s10796-020-10050-3
DO - 10.1007/s10796-020-10050-3
M3 - Journal article
SN - 1387-3326
JO - Information Systems Frontiers
JF - Information Systems Frontiers
ER -