Wearable probes for service design

Aaron Mullane, Jarmo Matti Laaksolahti, Dag Svanæs

Publikation: Konference artikel i Proceeding eller bog/rapport kapitelKonferencebidrag i proceedingsForskningpeer review


Probes are used as a design method in user-centred design to allow end-users to inform design by collecting data from their lives. Probes are potentially useful in service innovation, but current probing methods require users to interrupt their activity and are consequently not ideal for use by service employees in reflecting on the delivery of a service. In this paper, we present the ‘wearable probe’, a probe concept that captures sensor data without distracting service employees. Data captured by the probe can be used by the service employees to reflect and co-reflect on the service journey, helping to identify opportunities for service evolution and innovation.
TitelProceedings of the fourth Service Design and Service Innovation Conference : ServDes.2014 Service Future
Antal sider10
ForlagLinköping Electronic Conference Proceedings
Publikationsdato25 jun. 2014
ISBN (Elektronisk)978-91-7519-280-2
StatusUdgivet - 25 jun. 2014


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