Wearable probes for service design

Aaron Mullane; Jarmo Matti Laaksolahti; Dag Svanæs

Wearable probes for service design

Aaron Mullane, Jarmo Matti Laaksolahti, Dag Svanæs

Publikation: Konference artikel i Proceeding eller bog/rapport kapitel › Konferencebidrag i proceedings › Forskning › peer review

Abstract

Probes are used as a design method in user-centred design to allow end-users to inform design by collecting data from their lives. Probes are potentially useful in service innovation, but current probing methods require users to interrupt their activity and are consequently not ideal for use by service employees in reflecting on the delivery of a service. In this paper, we present the ‘wearable probe’, a probe concept that captures sensor data without distracting service employees. Data captured by the probe can be used by the service employees to reflect and co-reflect on the service journey, helping to identify opportunities for service evolution and innovation.

Originalsprog	Engelsk
Titel	Proceedings of the fourth Service Design and Service Innovation Conference : ServDes.2014 Service Future
Antal sider	10
Forlag	Linköping University Press
Publikationsdato	25 jun. 2014
Sider	313-322
ISBN (Elektronisk)	978-91-7519-280-2
Status	Udgivet - 25 jun. 2014

Emneord

Service innovation, design probes, reflection, participatory design, personal informatics

Adgang til dokumentet

Mullane-A-Laaksolahti-J-Svanæs-DIndsendt manuskript, 1,28 MB

CBI: Community Baseret Innovation med social og mobil IKT
Sokoler, T. (PI), Mullane, A. (CoI) & Svanæs, D. (CoI)
Innovation Fund Denmark (IFD), Danish Council for Strategic Research
01/03/2011 → 03/04/2014
Projekter: Projekt › Forskning

Citationsformater

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title = "Wearable probes for service design",

abstract = "Probes are used as a design method in user-centred design to allow end-users to inform design by collecting data from their lives. Probes are potentially useful in service innovation, but current probing methods require users to interrupt their activity and are consequently not ideal for use by service employees in reflecting on the delivery of a service. In this paper, we present the {\textquoteleft}wearable probe{\textquoteright}, a probe concept that captures sensor data without distracting service employees. Data captured by the probe can be used by the service employees to reflect and co-reflect on the service journey, helping to identify opportunities for service evolution and innovation.",

keywords = "Service innovation, design probes, reflection, participatory design, personal informatics, Service innovation, design probes, reflection, participatory design, personal informatics",

author = "Aaron Mullane and Laaksolahti, {Jarmo Matti} and Dag Svan{\ae}s",

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Wearable probes for service design. / Mullane, Aaron; Laaksolahti, Jarmo Matti; Svanæs, Dag.
Proceedings of the fourth Service Design and Service Innovation Conference: ServDes.2014 Service Future. Linköping University Press, 2014. s. 313-322.

Publikation: Konference artikel i Proceeding eller bog/rapport kapitel › Konferencebidrag i proceedings › Forskning › peer review

TY - GEN

T1 - Wearable probes for service design

AU - Mullane, Aaron

AU - Laaksolahti, Jarmo Matti

AU - Svanæs, Dag

N1 - Not published yet 14-11-14 haal

PY - 2014/6/25

Y1 - 2014/6/25

N2 - Probes are used as a design method in user-centred design to allow end-users to inform design by collecting data from their lives. Probes are potentially useful in service innovation, but current probing methods require users to interrupt their activity and are consequently not ideal for use by service employees in reflecting on the delivery of a service. In this paper, we present the ‘wearable probe’, a probe concept that captures sensor data without distracting service employees. Data captured by the probe can be used by the service employees to reflect and co-reflect on the service journey, helping to identify opportunities for service evolution and innovation.

AB - Probes are used as a design method in user-centred design to allow end-users to inform design by collecting data from their lives. Probes are potentially useful in service innovation, but current probing methods require users to interrupt their activity and are consequently not ideal for use by service employees in reflecting on the delivery of a service. In this paper, we present the ‘wearable probe’, a probe concept that captures sensor data without distracting service employees. Data captured by the probe can be used by the service employees to reflect and co-reflect on the service journey, helping to identify opportunities for service evolution and innovation.

KW - Service innovation, design probes, reflection, participatory design, personal informatics

M3 - Article in proceedings

SP - 313

EP - 322

BT - Proceedings of the fourth Service Design and Service Innovation Conference

PB - Linköping University Press

ER -

Wearable probes for service design

Abstract

Emneord

Adgang til dokumentet

Fingeraftryk

Projekter

CBI: Community Baseret Innovation med social og mobil IKT

Citationsformater