Translating telephone calls to spreadsheets: Creating data on citizen multichannel behavior through practioners’ involvement

Søgeresultater

• Kundevendte tiltag i ATP og Udbetaling Danmark

  Østergaard Madsen, C. (PI)

  ATP

  01/02/2016 → 31/01/2018

  Projekter: Projekt › Forskning

  • e-government 100%
  • Self-Service 80%
  • e-Government 70%
  • Traditional Channel 69%
  • Telephone Call 60%