Think-Aloud Surveys: A Method for Eliciting Enhanced Insights During User Studies

Lene Nielsen, Joni Salminen, Soon-Gyo Jung, Bernard J. Jansen

Publikation: Konference artikel i Proceeding eller bog/rapport kapitelKonferencebidrag i proceedingsForskningpeer review

Abstract

n a user experiment, we tried out a novel data collection approach consisting of combining surveys with the think aloud method. We coin the phrase “think-aloud survey method”, where participants think-aloud while completing a questionnaire. We analyzed the transcripts and found that the think aloud survey provides deeper insights into the reasoning behind the participants’ Likert scale choices and responses to open-ended questions, along with an enhanced understanding of the tasks and prompting the participants to explicate their choices. All resulting in more insights for design. The think- aloud survey method further offers other insights into usability issues and encourages the participants to provide system improvement proposals. The think-aloud survey method is useful for researchers and practitioners applying a large number of usability evaluations and wanting to dig deeper into the motivations for choice.
OriginalsprogEngelsk
TitelHuman-Computer Interaction – INTERACT 2021
RedaktørerC. Ardito
Antal sider4
Vol/bind12936
ForlagSpringer
Publikationsdato30 aug. 2021
Sider504-508
ISBN (Trykt)978-3-030-85606-9
ISBN (Elektronisk)978-3-030-85607-6
DOI
StatusUdgivet - 30 aug. 2021
BegivenhedHuman-Computer Interaction – INTERACT 2021 : IFIP Conference on Human-Computer Interaction - Bari, Bari, Italien
Varighed: 25 aug. 202127 aug. 2021

Konference

KonferenceHuman-Computer Interaction – INTERACT 2021
LokationBari
Land/OmrådeItalien
ByBari
Periode25/08/202127/08/2021
NavnLecture Notes in Computer Science
Vol/bindvol 12936
ISSN0302-9743

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