The role of Customer Involvement in Library E-services

Publikation: Konference artikel i Proceeding eller bog/rapport kapitelBidrag til bog/antologiForskning


We investigate customer involvement in the development of e-service within research Libraries. By revisiting earlier research on innovation processes as well as newer research on new product and new service development we derive a conceptual model on different actors that are important in the process of e-service development. Our conclusion is that due to the immature technologies in use customers primarily contribute as users whereby their logged use or the feedback they provide inform the innovation process.
TitelInformation Systems: People, Organizations, Institutions, and Technologies
RedaktørerAlessandro D'Atri, Domenico Saccà
Antal sider8
ForlagKluwer Academic Publishers
ISBN (Trykt)978-3790821475
StatusUdgivet - 2009


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