Abstract
Too often, ambitious service design initiatives that require complex enterprises to change fall short of delivering on their intended outcomes.
| Originalsprog | Engelsk |
|---|---|
| Tidsskrift | Touchpoint |
| Vol/bind | 8 |
| Udgave nummer | 3 |
| Sider (fra-til) | 18-23 |
| Antal sider | 6 |
| ISSN | 1868-6052 |
| Status | Udgivet - 21 feb. 2017 |
Emneord
- Service Design
- Enterprise Change Management
- Complex Systems
- Implementation Outcomes
- Organizational Transformation