Setting the stage for the participatory design of public e-services: public libraries as hosts of Civic Innovation Centres.

Jörn Christiansson, Erik Grönvall, Joanna Saad-Sulonen

    Publikation: Konferencebidrag - EJ publiceret i proceeding eller tidsskriftPaperForskningpeer review

    Abstract

    In this paper we address the lack of user involvement in the development of public e-services. Based on related literature, we present a contextualization of civic participation and participatory design (in its historical Scandinavian approach) in relation to public e-service innovation. We describe an upcoming project collaborating with public libraries in three Nordic countries, and put forward some open questions about possible directions for the planned project work. Through this paper and work we contribute to the development of more fine-grained and refined concepts related to spaces of innovation. We also outline the potential role of participatory design in and for the public sector.
    OriginalsprogEngelsk
    Publikationsdato27 jan. 2021
    Antal sider12
    StatusUdgivet - 27 jan. 2021
    BegivenhedScandinavian Workshop on E-government - Online, Copenhagen, Danmark
    Varighed: 27 jan. 202128 jan. 2021
    Konferencens nummer: 18

    Workshop

    WorkshopScandinavian Workshop on E-government
    Nummer18
    LokationOnline
    Land/OmrådeDanmark
    ByCopenhagen
    Periode27/01/202128/01/2021

    Emneord

    • User involvement
    • Public e-services
    • Civic participation
    • Participatory design
    • Innovation in the public sector

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