Service design and participatory design: time to join forces?

Joanna Saad-Sulonen, Amalia de Götzen, Nicola Morelli, Luca Simeone

Publikation: Konference artikel i Proceeding eller bog/rapport kapitelKonferencebidrag i proceedingsForskningpeer review


We address the theme of “participation(s) otherwise” by bringing forward what we see as an opportunity to combine existing participatory and service design approaches to participation in the way they weave connections between design, IT, digitalization and democracy, focusing on the context of the public sector. This is a context where participatory design, despite interest and projects, has not been widely adopted. However, service design, the ‘new kid on the block’, is establishing itself by very pragmatically addressing the emerging need for people-centered design approaches in organizations, including in the public sector. Service design might at first be easily dismissed by participatory design because of what may seem a superficial take on people-centeredness and its links to business-centered interest in ‘design’. With this exploratory paper, we emphasize what both disciplines can learn from one another and propose that participatory design and service design join forces in expanding notions of participation and addressing the challenges of digitalization in the public sector.
TitelPDC '20: Proceedings of the 16th Participatory Design Conference 2020 - Participation(s) Otherwise
UdgivelsesstedNew York
ForlagAssociation for Computing Machinery
ISBN (Trykt)978-1-4503-7606-8
ISBN (Elektronisk)978-1-4503-7606-8
StatusUdgivet - 2020
BegivenhedParticipatory Design Conference 2020: Participation(s) otherwise - Manizales, Colombia and Online, Manizales, Colombia
Varighed: 15 jun. 202019 jun. 2020


KonferenceParticipatory Design Conference 2020
LokationManizales, Colombia and Online


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