Abstract
New service robots are increasingly being adopted to improve and even radically transform and innovate (public) service delivery such as healthcare, eldercare, and education. Yet, organization-oriented research on how these new technologies impact people, processes, and services is very limited. In this paper, I argue for the importance of studying these issues from an (public) organization-oriented and information system research perspective. I review and discuss current literature on the major advances of robotics in welfare services as an emerging and interdisciplinary research topic, exploring the current state of the art and present a foundation to guide future research. Particular emphasis is given to organizational challenges concerning implementation and value realization.
| Originalsprog | Engelsk |
|---|---|
| Publikationsdato | 5 aug. 2018 |
| Antal sider | 12 |
| Status | Udgivet - 5 aug. 2018 |
| Udgivet eksternt | Ja |
| Begivenhed | IRIS/SCIS Conference 2018 - Varighed: 5 aug. 2018 → 8 aug. 2018 |
Konference
| Konference | IRIS/SCIS Conference 2018 |
|---|---|
| Periode | 05/08/2018 → 08/08/2018 |
Emneord
- Service Robots
- Public Service Delivery
- Organizational Impact
- Healthcare Innovation
- Information Systems Research