TY - JOUR
T1 - Participative knowledge management to empower manufacturing workers
AU - Campatelli, Gianni
AU - Richter, Alexander
AU - Stocker, Alexander
PY - 2016
Y1 - 2016
N2 - Due to the rapid technologic change, we see the role of manufacturing workers continuously changing: the increasing automation of manufacturing processes has reduced the amount of manual work, whereas the increasing complexity of manufacturing systems requires workers to build-up broader and deeper skills. In this paper, the authors suggest a participative knowledge management approach to empower manufacturing workers. Starting from a comprehensive empirical analysis of the existing work practices in a manufacturing company, the authors have developed and validated a knowledge management system prototype. The prototype is aimed for training, problem solving, and facilitating the discovery, acquisition, and sharing of manufacturing knowledge. The conducted evaluation of the prototype indicates that workers' skills and level of work satisfaction will increase since the knowledge management system allows faster problem solving by finding better solutions for observed defects.
AB - Due to the rapid technologic change, we see the role of manufacturing workers continuously changing: the increasing automation of manufacturing processes has reduced the amount of manual work, whereas the increasing complexity of manufacturing systems requires workers to build-up broader and deeper skills. In this paper, the authors suggest a participative knowledge management approach to empower manufacturing workers. Starting from a comprehensive empirical analysis of the existing work practices in a manufacturing company, the authors have developed and validated a knowledge management system prototype. The prototype is aimed for training, problem solving, and facilitating the discovery, acquisition, and sharing of manufacturing knowledge. The conducted evaluation of the prototype indicates that workers' skills and level of work satisfaction will increase since the knowledge management system allows faster problem solving by finding better solutions for observed defects.
KW - Knowledge management
KW - social factory
KW - knowledge extraction
KW - defect management
KW - Knowledge management
KW - social factory
KW - knowledge extraction
KW - defect management
U2 - 10.4018/IJKM.2016100103
DO - 10.4018/IJKM.2016100103
M3 - Journal article
SN - 1548-0666
VL - 12
JO - International Journal of Knowledge Management
JF - International Journal of Knowledge Management
IS - 4
M1 - 3
ER -