Organisations as material

Olivia Thomassen Harre, Lene Nielsen

Publikation: Konference artikel i Proceeding eller bog/rapport kapitelBidrag til bog/antologiForskningpeer review


As a service designer you operate with and within change. In this chapter we consider what it is that changes when service design is introduced into an organisation. We argue that it is not only the product that is transformed, but also the organisation itself. Our definition of material is ‘that which is being changed’and in this case, it is the organisation.
Empirically, we draw on the first author’s experiences as design researcher in an organisation and combine the experiences with insights from nine semi-structured interviews with professional designers (n= 5) and managers (n= 4). The aim of the interviews was to understand the involvement of a professional designer and the applied design methods in five information technology development projects. At project start the company was new to working with design methods.
TitelThe Materials of Service Design
RedaktørerJohan Blomquist, Simon Clatworthy, Stefan Holmlid
Antal sider4
ForlagEdward Elgar Publishing
Publikationsdato12 dec. 2023
ISBN (Trykt)9781802203295
ISBN (Elektronisk)9781802203301
StatusUdgivet - 12 dec. 2023


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