Abstract
The channel landscape and citizens’ channel behaviors are continuously evolving. This challenges how governments manage service delivery and their available service channels. To address these challenges, a new type of strategy has surfaced in the literature on private sector channel management; omni-channel management. But could the omni-channel concept be applied in the public sector context as well? More importantly: could it address the current challenges in the channel landscape? Currently no comprehensive studies exist that examine omni-channel management in a public sector setting. Therefore, we present relevant developments in the channel landscape and discuss how an omni-channel approach could be applied in the public sector.
| Originalsprog | Engelsk |
|---|---|
| Titel | International Conference on Electronic Government : Lecture Notes in Computer Science |
| Antal sider | 72 |
| Vol/bind | 13391 |
| Forlag | Springer Nature |
| Publikationsdato | 1 sep. 2022 |
| Sider | 60 |
| ISBN (Trykt) | 978-3-031-15085-2 |
| ISBN (Elektronisk) | 978-3-031-15086-9 |
| Status | Udgivet - 1 sep. 2022 |
| Begivenhed | International conference on electronic government - Linköping University, Linköping, Sverige Varighed: 6 sep. 2022 → 8 sep. 2022 https://dgsociety.org/egov-2022/ |
Konference
| Konference | International conference on electronic government |
|---|---|
| Lokation | Linköping University |
| Land/Område | Sverige |
| By | Linköping |
| Periode | 06/09/2022 → 08/09/2022 |
| Internetadresse |