Managing emerging and conflicting groupware use in organisations

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In this paper, the need for management of emerging groupware use is proposed. It is argued that allowing for distributed innovation in use is needed to get the best out of a new groupware system. However, allowing for distributed and thus local innovations of groupware use necessitates management to support the emergent use forms and to design solutions (technical configurations and/or organizational changes) that allow for application that may otherwise be in conflict.

TitelProceedings of the 26th annual ACM international conference on Design of communication
ForlagAssociation for Computing Machinery
ISBN (Trykt)978-1-60558-083-8
StatusUdgivet - 2008