Projekter pr. år
Abstract
Organisations are looking for new service offers through innovative use of data, often through a Service Design approach. However, current Service Design tools conceal technological aspects of service development like data and datasets. Data can support the design of future services but is often not represented or rendered as a readily workable design material. This paper reports on an early qualitative study of the tools used to work with data and analytics in a medium-sized organisation. The findings identify the current representations of data and data analytics used in the case organisation. We discuss to which extend the available representations of data and data analytics support data-driven service innovation. A comparison of our findings and current Service Design representations show that Service Design lack to represent data as design material. We propose the notion of expansiveness as a criterion to evaluate future data representations for data-driven Service Design.
Originalsprog | Engelsk |
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Tidsskrift | IRIS: Selected Papers of the Information Systems Research Seminar in Scandinavia |
Vol/bind | 8 |
Udgave nummer | 10 |
ISSN | 1891-9863 |
Status | Udgivet - 2017 |
Begivenhed | The 40th Information Systems Research Seminar in Scandinavia - Halden, Norge Varighed: 6 aug. 2017 → 9 aug. 2017 Konferencens nummer: 40 https://blogg.hiof.no/iris2017/ |
Konference
Konference | The 40th Information Systems Research Seminar in Scandinavia |
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Nummer | 40 |
Land/Område | Norge |
By | Halden |
Periode | 06/08/2017 → 09/08/2017 |
Internetadresse |
Emneord
- Service Innovation
- Big Data
- Design Artefacts
Fingeraftryk
Dyk ned i forskningsemnerne om 'Identification of a need for data representations in Service Design'. Sammen danner de et unikt fingeraftryk.Projekter
- 1 Afsluttet
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Service Design for Big Data
Dittrich, Y. (PI), Seidelin, C. (PI) & Grönvall, E. (CoI)
01/02/2017 → 31/01/2020
Projekter: Projekt › Forskning