How to Migrate Citizens Online and Reduce Traffic on Traditional Channels Through Multichannel Management: A case study of cross-organizational collaboration surrounding a mandatory self-service application

Christian Østergaard Madsen, Pernille Kræmmergaard

Publikation: Konference artikel i Proceeding eller bog/rapport kapitel › Bidrag til bog/antologi › Forskning › peer review

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Keyphrases

Social Sciences

Computer Science

Earth and Planetary Sciences