TY - GEN
T1 - How Digital Business Strategy Shapes Task Complexity in Datafication of Knowledge Work
AU - Wunderlich, Nico
AU - Fischer, Louise Harder
PY - 2022/1/5
Y1 - 2022/1/5
N2 - Traditionally, knowledge workers delivered value from complex job tasks that were determined by the amount of information they cognitively processed. In organizations practicing digital business strategies, information handling is progressively replaced by data processed for algorithmic decision support. When organizational processes are becoming increasingly data-driven, shifts in the central task component of complexity are expected. In this paper, we draw on a quantitative survey of 150 knowledge-intensive organizations in the U.S., and find that knowledge workers are perceiving increased complexity in their daily tasks, now shaped by the digital work environment. Executing a digital business strategy increases the IT dependency of business processes and emphasizes data as determinant of increased task complexity. Our research contributes to explain consequences of data-fication for individual job tasks in knowledge work when organizations strategically strive to gain value from digital technologies and provides building blocks for future job design when designing for digital.
AB - Traditionally, knowledge workers delivered value from complex job tasks that were determined by the amount of information they cognitively processed. In organizations practicing digital business strategies, information handling is progressively replaced by data processed for algorithmic decision support. When organizational processes are becoming increasingly data-driven, shifts in the central task component of complexity are expected. In this paper, we draw on a quantitative survey of 150 knowledge-intensive organizations in the U.S., and find that knowledge workers are perceiving increased complexity in their daily tasks, now shaped by the digital work environment. Executing a digital business strategy increases the IT dependency of business processes and emphasizes data as determinant of increased task complexity. Our research contributes to explain consequences of data-fication for individual job tasks in knowledge work when organizations strategically strive to gain value from digital technologies and provides building blocks for future job design when designing for digital.
KW - Knowledge Workers
KW - Digital Business Strategy
KW - Data-Driven Processes
KW - Algorithmic Decision Support
KW - Task Complexity
KW - Knowledge Workers
KW - Digital Business Strategy
KW - Data-Driven Processes
KW - Algorithmic Decision Support
KW - Task Complexity
U2 - 10.24251/HICSS.2022.770
DO - 10.24251/HICSS.2022.770
M3 - Conference article
SN - 1060-3425
SP - 6351
EP - 6360
JO - Proceedings of the Annual Hawaii International Conference on System Sciences
JF - Proceedings of the Annual Hawaii International Conference on System Sciences
ER -