Five Principles for Digital Service Innovation in Social Care

Gitte Tjørnehøj, Hanne Westh Nicolajsen

Publikation: Konference artikel i Proceeding eller bog/rapport kapitelKonferencebidrag i proceedingsForskningpeer review


Digitalization in the public sector is growing to also include areas such as social care. We investigate the digital service innovation process within home care services in a Danish municipality. Inspired by theory on social materiality, we argue for an approach to digital service innovation within social care as an ongoing and entangled development of human and technological resources. We take an abductive approach as we combine theory on social-materiality and digital service innovation with empirical insights. Based in this, we propose five principles of importance for successful digital service innovation in social care: 1) mutual adaption; 2) piloting; 3) empowered; 4) situated re-innovation, and 5) continuous innovation.
TitelProceedings of the 51st Hawaii International Conference on System Sciences
ForlagAIS Electronic Library (AISeL)
Publikationsdatojan. 2018
ISBN (Elektronisk)978-0-9981331-1-9
StatusUdgivet - jan. 2018
BegivenhedHawaii International Conference on Information Sciences - Hilton Waikoloa Village, Waikokoa Vilage, USA
Varighed: 3 jan. 20186 jan. 2018


KonferenceHawaii International Conference on Information Sciences
LokationHilton Waikoloa Village
ByWaikokoa Vilage


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