Five Principles for Digital Service Innovation in Social Care

Gitte Tjørnehøj, Hanne Westh Nicolajsen

    Publikation: Konference artikel i Proceeding eller bog/rapport kapitelKonferencebidrag i proceedingsForskningpeer review

    Abstract

    Digitalization in the public sector is growing to also include areas such as social care. We investigate the digital service innovation process within home care services in a Danish municipality. Inspired by theory on social materiality, we argue for an approach to digital service innovation within social care as an ongoing and entangled development of human and technological resources. We take an abductive approach as we combine theory on social-materiality and digital service innovation with empirical insights. Based in this, we propose five principles of importance for successful digital service innovation in social care: 1) mutual adaption; 2) piloting; 3) empowered; 4) situated re-innovation, and 5) continuous innovation.
    OriginalsprogEngelsk
    TitelProceedings of the 51st Hawaii International Conference on System Sciences
    ForlagAIS Electronic Library (AISeL)
    Publikationsdatojan. 2018
    Sider1086-1095
    ISBN (Elektronisk)978-0-9981331-1-9
    DOI
    StatusUdgivet - jan. 2018
    BegivenhedHawaii International Conference on Information Sciences - Hilton Waikoloa Village, Waikokoa Vilage, USA
    Varighed: 3 jan. 20186 jan. 2018
    http://hicss.hawaii.edu/

    Konference

    KonferenceHawaii International Conference on Information Sciences
    LokationHilton Waikoloa Village
    Land/OmrådeUSA
    ByWaikokoa Vilage
    Periode03/01/201806/01/2018
    Internetadresse

    Emneord

    • Digitalization
    • Social care
    • Home care services
    • Social materiality
    • Digital service innovation

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