Exploring Relationality for Future Care Technology Design

This paper explores and unpacks aspects of relationality by examining design engagements in a Swedish municipal care setting. Our exploration of relational perspectives on homecare is grounded in home care workers’ (HCWs) use of a workday scheduling and planning app. This paper presents empirical data generated through interviews and participatory observations, and identifies three themes: Manifesting relationality, Affectionating relationality and Tensioning relationality. Based on our understanding of relationality as it is developed in social care and design research, we discuss how relationality develops in everyday care, by juxtaposing this with real-life accounts of relational care. Then, we deliberate on the perspectives of designing care technology in relational care practices, such as homecare work. This paper concludes by emphasising the need for a greater acknowledgement of relationality in the design of future care technologies and suggests possible directions for further exploration.