E-Services: Characteristics, Scope and Conceptual Strengths

Ada Scupola, Anders Henten, Hanne Westh Nicolajsen

    Publikation: Artikel i tidsskrift og konference artikel i tidsskriftTidsskriftartikelForskningpeer review

    Abstract

    The concept of e-services has gained increasing use lately. There is, however, no general agreement as to the precise meaning and scope of the term. The research purpose of the present article is, therefore, to discuss the e-service concept, its strengths and scope, and thereby contribute to the general understanding and definition of the term. Furthermore, the article aims at examining one of the primary conditions for the development of e-services, namely the codification of knowledge in connection with knowledge intensive services.
    OriginalsprogEngelsk
    TidsskriftInternational Journal of e-Services and Mobile Applications
    Vol/bind1
    Udgave nummer3
    Sider (fra-til)1-16
    ISSN1941-627X
    StatusUdgivet - 2009

    Emneord

    • Codification
    • Digital Convergence
    • E-Services
    • Interpretation

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