Computer-Supported Knotworking: Design Guidelines Based on Two Case Studies from the Healthcare Domain in Europe

Khuloud Abou Amsha, Claus Bossen, Erik Grönvall, Myriam Lewkowicz

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Abstract

n this paper, we compare two cases of collaboration within healthcare in two European countries, Denmark and France respectively. In each of these two cases, we conducted a design case study, and we found that collaboration is ad hoc, temporary, and shifting with regards to collaborators, aims, and processes. We argue for the relevance of knotworking and its analytic potential for investigating the kind of collaborative work we observed. We also argue that our two cases present a higher complexity level than how knotworking has previously been described in the literature. We describe complex knotworking as having three characteristics: 1) collaboration happens between a dynamic number of actors (who are usually loosely connected), 2) collaboration happens in episodes, and 3) cooperative work arrangements are constantly negotiated. Using the concept of complex knotworking for a comparative analysis of our two design solutions, we outline generic design guidelines for developing computer support to manage complex knotworking situations.
OriginalsprogEngelsk
TitelProceedings of the ACM on Human-Computer Interaction : CSCW 2021
Antal sider29
Vol/bind5
ForlagAssociation for Computing Machinery
Publikationsdato21 apr. 2021
UdgaveCSCW1
Sider1-29
Artikelnummer125
DOI
StatusUdgivet - 21 apr. 2021
BegivenhedThe 24th ACM Conference on Computer-Supported Cooperative Work and Social Computing - Online
Varighed: 23 okt. 202127 okt. 2021
Konferencens nummer: 24
https://cscw.acm.org/2021/

Konference

KonferenceThe 24th ACM Conference on Computer-Supported Cooperative Work and Social Computing
Nummer24
LokationOnline
Periode23/10/202127/10/2021
Internetadresse

Emneord

  • Ad-hoc collaboration
  • healthcare
  • knotworking
  • design guidelines

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