Channel Choice: A Literature Review

Christian Østergaard Madsen; Pernille Kræmmergaard

doi:10.1007/978-3-319-22479-4_1

Channel Choice: A Literature Review

Christian Østergaard Madsen, Pernille Kræmmergaard

Publikation: Konference artikel i Proceeding eller bog/rapport kapitel › Konferencebidrag i proceedings › Forskning › peer review

Abstract

The channel choice branch of e-government studies citizens’ and businesses’ choice of channels for interacting with government, and how government organizations can integrate channels and migrate users towards the most cost-efficient channels. In spite of the valuable contributions offered no systematic overview exist of channel choice. We present a literature review of channel choice studies in government to citizen context identifying authors, countries, methods, concepts, units of analysis, and theories, and offer suggestions for future studies.

Originalsprog	Engelsk
Titel	14th IFIP WG 8.5 International Conference, EGOV 2015, Thessaloniki, Greece, August 30 - September 2, 2015, Proceedings
Redaktører	Efthimios Tambouris
Antal sider	17
Forlag	Springer
Publikationsdato	31 aug. 2015
Sider	3-18
ISBN (Trykt)	978-3-319-22478-7
ISBN (Elektronisk)	978-3-319-22479-4
DOI	https://doi.org/10.1007/978-3-319-22479-4_1
Status	Udgivet - 31 aug. 2015

Navn	Lecture Notes in Computer Science
Vol/bind	9248
ISSN	0302-9743

Emneord

channel choice
e-government
integrated service delivery
literature review
multichannel
multi-channel

Adgang til dokumentet

10.1007/978-3-319-22479-4_1

CC Review DONEAccepteret manuskript, 330 KB

4til80: Fra fire til firs procent? Diffusion og Domesticering af webbaserede selvbetjeningsløsninger til offentlige ydelser.
Kræmmergaard, P. (PI), Ling, R. (CoI) & Østergaard Madsen, C. (CoI)
Danish Council for Strategic Research
01/08/2012 → 23/11/2015
Projekter: Projekt › Forskning

Citationsformater

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Channel Choice: A Literature Review. / Østergaard Madsen, Christian; Kræmmergaard, Pernille.
14th IFIP WG 8.5 International Conference, EGOV 2015, Thessaloniki, Greece, August 30 - September 2, 2015, Proceedings. red. / Efthimios Tambouris. Springer, 2015. s. 3-18 (Lecture Notes in Computer Science, Bind 9248).

Publikation: Konference artikel i Proceeding eller bog/rapport kapitel › Konferencebidrag i proceedings › Forskning › peer review

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Channel Choice: A Literature Review

Abstract

Emneord

Adgang til dokumentet

Fingeraftryk

Projekter

4til80: Fra fire til firs procent? Diffusion og Domesticering af webbaserede selvbetjeningsløsninger til offentlige ydelser.

Citationsformater