Challenges to Deploy Service Design in Organizations: Analysis through “Scaling Up” Workshops

Fumiya Akasaka; Takehiko Ohno; Mika Yasuoka Jensen

doi:10.1007/978-4-431-56074-6_11

Challenges to Deploy Service Design in Organizations: Analysis through “Scaling Up” Workshops

Fumiya Akasaka, Takehiko Ohno, Mika Yasuoka Jensen

Publikation: Konference artikel i Proceeding eller bog/rapport kapitel › Konferencebidrag i proceedings › Forskning › peer review

Abstract

More and more companies are applying service design approaches to develop services and products. Not every project, however, has achieved its goals. In many cases, difficulties arise from organizational issues such as organization structure and evaluation system. In this research, we held workshops where success and failure factors of service design projects in organization are presented. By analysing the results, we construct a model that explains the “difficulties of deploying the service design approach in organization.” On the basis of the model, this paper discusses the challenges to the deployment of the service design approach in organizations.

Originalsprog	Engelsk
Titel	Serviceology for Smart Service System : Selected papers of the 3rd International Conference of Serviceology
Forlag	Springer
Publikationsdato	2016
Sider	89-98
ISBN (Trykt)	978-4-431-56072-2
ISBN (Elektronisk)	978-4-431-56074-6
DOI	https://doi.org/10.1007/978-4-431-56074-6_11
Status	Udgivet - 2016
Begivenhed	The 3rd international conference on Serviceology - san jose, USA Varighed: 7 jul. 2015 → 9 jul. 2015 Konferencens nummer: 3 http://icserv2015.serviceology.org/html/home.html

Seminar

Seminar	The 3rd international conference on Serviceology
Nummer	3
Land/Område	USA
By	san jose
Periode	07/07/2015 → 09/07/2015
Internetadresse	http://icserv2015.serviceology.org/html/home.html

Emneord

service design

Adgang til dokumentet

10.1007/978-4-431-56074-6_11

Citationsformater

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title = "Challenges to Deploy Service Design in Organizations: Analysis through “Scaling Up” Workshops",

abstract = "More and more companies are applying service design approaches to develop services and products. Not every project, however, has achieved its goals. In many cases, difficulties arise from organizational issues such as organization structure and evaluation system. In this research, we held workshops where success and failure factors of service design projects in organization are presented. By analysing the results, we construct a model that explains the “difficulties of deploying the service design approach in organization.” On the basis of the model, this paper discusses the challenges to the deployment of the service design approach in organizations.",

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author = "Fumiya Akasaka and Takehiko Ohno and Jensen, {Mika Yasuoka}",

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publisher = "Springer",

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Akasaka, F, Ohno, T & Jensen, MY 2016, Challenges to Deploy Service Design in Organizations: Analysis through “Scaling Up” Workshops. i Serviceology for Smart Service System: Selected papers of the 3rd International Conference of Serviceology. Springer, s. 89-98, The 3rd international conference on Serviceology , san jose, USA, 07/07/2015. https://doi.org/10.1007/978-4-431-56074-6_11

Challenges to Deploy Service Design in Organizations: Analysis through “Scaling Up” Workshops. / Akasaka, Fumiya; Ohno, Takehiko; Jensen, Mika Yasuoka.
Serviceology for Smart Service System: Selected papers of the 3rd International Conference of Serviceology. Springer, 2016. s. 89-98.

Publikation: Konference artikel i Proceeding eller bog/rapport kapitel › Konferencebidrag i proceedings › Forskning › peer review

TY - GEN

T1 - Challenges to Deploy Service Design in Organizations

T2 - The 3rd international conference on Serviceology

AU - Akasaka, Fumiya

AU - Ohno, Takehiko

AU - Jensen, Mika Yasuoka

N1 - Conference code: 3

PY - 2016

Y1 - 2016

N2 - More and more companies are applying service design approaches to develop services and products. Not every project, however, has achieved its goals. In many cases, difficulties arise from organizational issues such as organization structure and evaluation system. In this research, we held workshops where success and failure factors of service design projects in organization are presented. By analysing the results, we construct a model that explains the “difficulties of deploying the service design approach in organization.” On the basis of the model, this paper discusses the challenges to the deployment of the service design approach in organizations.

AB - More and more companies are applying service design approaches to develop services and products. Not every project, however, has achieved its goals. In many cases, difficulties arise from organizational issues such as organization structure and evaluation system. In this research, we held workshops where success and failure factors of service design projects in organization are presented. By analysing the results, we construct a model that explains the “difficulties of deploying the service design approach in organization.” On the basis of the model, this paper discusses the challenges to the deployment of the service design approach in organizations.

KW - service design

U2 - 10.1007/978-4-431-56074-6_11

DO - 10.1007/978-4-431-56074-6_11

M3 - Article in proceedings

SN - 978-4-431-56072-2

SP - 89

EP - 98

BT - Serviceology for Smart Service System

PB - Springer

Y2 - 7 July 2015 through 9 July 2015

ER -

Challenges to Deploy Service Design in Organizations: Analysis through “Scaling Up” Workshops

Abstract

Seminar

Emneord

Adgang til dokumentet

Fingeraftryk

Citationsformater