Blockchain in Service Management and Service Research – Developing a Research Agenda and Managerial Implications

Marion Büttgen; Julia Dicenta; Kai Spohrer; Viswanath Venkatesh; Rajalakshmi Raman; Hartmut Hoehle; Arne De Keyser; Cédric Verbeeck; Thijs J. Zwienenberg; Kim Peiter Jørgensen; Roman Beck; Olivier Rikken; Marijn Janssen; Zenlin Kwee; Fabian Schär

doi:10.15358/2511-8676-2021-2-71

Blockchain in Service Management and Service Research – Developing a Research Agenda and Managerial Implications

Marion Büttgen, Julia Dicenta, Kai Spohrer, Viswanath Venkatesh, Rajalakshmi Raman, Hartmut Hoehle, Arne De Keyser, Cédric Verbeeck, Thijs J. Zwienenberg, Kim Peiter Jørgensen, Roman Beck, Olivier Rikken, Marijn Janssen, Zenlin Kwee, Fabian Schär

Publikation: Artikel i tidsskrift og konference artikel i tidsskrift › Tidsskriftartikel › Forskning › peer review

Abstract

As blockchain technology is maturing to be confidently used in practice, its applications are becoming evident and, correspondingly, more blockchain research is being published, also extending to more domains than before. To date, scientific research in the field has predominantly focused on subject areas
such as finance, computer science, and engineering, while the area of service management has largely neglected this topic. Therefore, we invited a group of renowned scholars from different academic fields to share their views on emerging topics regarding blockchain in service management and service research. Their individual commentaries and conceptual contributions refer to different theoretical and domain perspectives, including managerial implications for service companies as well as forward-looking suggestions for further research.

Originalsprog	Engelsk
Tidsskrift	Journal of Service Management Research
Vol/bind	5
Udgave nummer	2
Sider (fra-til)	71-102
ISSN	2511-8676
DOI	https://doi.org/10.15358/2511-8676-2021-2-71
Status	Udgivet - 2021

Emneord

Blockchain
Disintermediation
Distributed Ledger
Flash Loans
Governance
Privacy
Security
Service Ecosystems
Smart Contracts
Technology Adoption
Transparency
Trust
Universal Wallets
Value Creation

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10.15358/2511-8676-2021-2-71

Blockchain in Service Management and Service ResearchForlagets udgivne version, 815 KB

Citationsformater

Büttgen, M., Dicenta, J., Spohrer, K., Venkatesh, V., Raman, R., Hoehle, H., De Keyser, A., Verbeeck, C., Zwienenberg, T. J., Jørgensen, K. P., Beck, R., Rikken, O., Janssen, M., Kwee, Z., & Schär, F. (2021). Blockchain in Service Management and Service Research – Developing a Research Agenda and Managerial Implications. Journal of Service Management Research, 5(2), 71-102. https://doi.org/10.15358/2511-8676-2021-2-71

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abstract = "As blockchain technology is maturing to be confidently used in practice, its applications are becoming evident and, correspondingly, more blockchain research is being published, also extending to more domains than before. To date, scientific research in the field has predominantly focused on subject areas such as finance, computer science, and engineering, while the area of service management has largely neglected this topic. Therefore, we invited a group of renowned scholars from different academic fields to share their views on emerging topics regarding blockchain in service management and service research. Their individual commentaries and conceptual contributions refer to different theoretical and domain perspectives, including managerial implications for service companies as well as forward-looking suggestions for further research.",

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author = "Marion B{\"u}ttgen and Julia Dicenta and Kai Spohrer and Viswanath Venkatesh and Rajalakshmi Raman and Hartmut Hoehle and \{De Keyser\}, Arne and C{\'e}dric Verbeeck and Zwienenberg, \{Thijs J.\} and J{\o}rgensen, \{Kim Peiter\} and Roman Beck and Olivier Rikken and Marijn Janssen and Zenlin Kwee and Fabian Sch{\"a}r",

year = "2021",

doi = "10.15358/2511-8676-2021-2-71",

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Büttgen, M, Dicenta, J, Spohrer, K, Venkatesh, V, Raman, R, Hoehle, H, De Keyser, A, Verbeeck, C, Zwienenberg, TJ, Jørgensen, KP, Beck, R, Rikken, O, Janssen, M, Kwee, Z & Schär, F 2021, 'Blockchain in Service Management and Service Research – Developing a Research Agenda and Managerial Implications', Journal of Service Management Research, bind 5, nr. 2, s. 71-102. https://doi.org/10.15358/2511-8676-2021-2-71

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AU - Dicenta, Julia

AU - Spohrer, Kai

AU - Venkatesh, Viswanath

AU - Raman, Rajalakshmi

AU - Hoehle, Hartmut

AU - De Keyser, Arne

AU - Verbeeck, Cédric

AU - Zwienenberg, Thijs J.

AU - Jørgensen, Kim Peiter

AU - Beck, Roman

AU - Rikken, Olivier

AU - Janssen, Marijn

AU - Kwee, Zenlin

AU - Schär, Fabian

PY - 2021

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N2 - As blockchain technology is maturing to be confidently used in practice, its applications are becoming evident and, correspondingly, more blockchain research is being published, also extending to more domains than before. To date, scientific research in the field has predominantly focused on subject areas such as finance, computer science, and engineering, while the area of service management has largely neglected this topic. Therefore, we invited a group of renowned scholars from different academic fields to share their views on emerging topics regarding blockchain in service management and service research. Their individual commentaries and conceptual contributions refer to different theoretical and domain perspectives, including managerial implications for service companies as well as forward-looking suggestions for further research.

AB - As blockchain technology is maturing to be confidently used in practice, its applications are becoming evident and, correspondingly, more blockchain research is being published, also extending to more domains than before. To date, scientific research in the field has predominantly focused on subject areas such as finance, computer science, and engineering, while the area of service management has largely neglected this topic. Therefore, we invited a group of renowned scholars from different academic fields to share their views on emerging topics regarding blockchain in service management and service research. Their individual commentaries and conceptual contributions refer to different theoretical and domain perspectives, including managerial implications for service companies as well as forward-looking suggestions for further research.

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KW - Governance

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KW - Technology Adoption

KW - Transparency

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KW - Disintermediation

KW - Distributed Ledger

KW - Flash Loans

KW - Governance

KW - Privacy

KW - Security

KW - Service Ecosystems

KW - Smart Contracts

KW - Technology Adoption

KW - Transparency

KW - Trust

KW - Universal Wallets

KW - Value Creation

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JO - Journal of Service Management Research

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ER -

Blockchain in Service Management and Service Research – Developing a Research Agenda and Managerial Implications

Abstract

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