An Empirical Investigation of the Practices and Challenges Specific to International User Studies

Sabine Madsen; Lene Nielsen; Iben Jensen; Heidi  Hautopp

doi:10.1007/978-3-319-22698-9_10

An Empirical Investigation of the Practices and Challenges Specific to International User Studies

Bidragets oversatte titel: An Empirical Investigation of the Practices and Challenges Specific to International User Studies

Sabine Madsen, Lene Nielsen, Iben Jensen, Heidi Hautopp

Business IT

Publikation: Konference artikel i Proceeding eller bog/rapport kapitel › Konferencebidrag i proceedings › Forskning › peer review

Abstract

In today’s globalized world, it is increasingly important for companies
to gain knowledge about international markets and to understand the
differences and similarities between international users. As a result, international
user studies have become more common. However, they still pose a challenge
for most companies. In this paper, we present the results of an empirical
investigation of how companies conduct international user studies. We describe
the empirical findings in detail, with an emphasis on the practices and challenges
that are specific to the process of doing international user studies. Key findings
concern where, geographically, companies choose to collect data; the scope and
scale of the studies; as well as the preferred data collection methods and
employed control mechanisms. Our research shows that strategic/pragmatic
considerations, perceived differences in national culture, and concerns about
data quality shape and delimit the approach that companies take to international
user studies.

Bidragets oversatte titel	An Empirical Investigation of the Practices and Challenges Specific to International User Studies
Originalsprog	Engelsk
Titel	Human-Computer Interaction – INTERACT 2015 : 15th IFIP TC 13 International Conference, Bamberg, Germany, September 14-18, 2015, Proceedings, Part III
Antal sider	17
Forlag	Springer
Publikationsdato	sep. 2015
Sider	132-148
ISBN (Trykt)	978-3-319-22697-2
ISBN (Elektronisk)	978-3-319-22698-9
DOI	https://doi.org/10.1007/978-3-319-22698-9_10
Status	Udgivet - sep. 2015
Begivenhed	The 15th IFIP TC.13 International Conference on Human-Computer Interaction: Connection.Tradition.Innovation - Welcome Centre Bamberg, Welcome Kongresshotel, Bamberg, Tyskland Varighed: 14 sep. 2015 → 18 sep. 2015 Konferencens nummer: 15 http://www.interact2015.org/

Konference

Konference	The 15th IFIP TC.13 International Conference on Human-Computer Interaction
Nummer	15
Lokation	Welcome Centre Bamberg, Welcome Kongresshotel
Land/Område	Tyskland
By	Bamberg
Periode	14/09/2015 → 18/09/2015
Internetadresse	http://www.interact2015.org/

Navn	Lecture Notes in Computer Science
ISSN	0302-9743

Emneord

Design
Application Practice-study
International user studies

Adgang til dokumentet

10.1007/978-3-319-22698-9_10

An Empirical Investigation of the Practices and Challenges Specific to International User Studies_finalAccepteret manuskript, 259 KB

Citationsformater

Madsen, S., Nielsen, L., Jensen, I., & Hautopp, H. (2015). An Empirical Investigation of the Practices and Challenges Specific to International User Studies. I Human-Computer Interaction – INTERACT 2015: 15th IFIP TC 13 International Conference, Bamberg, Germany, September 14-18, 2015, Proceedings, Part III (s. 132-148). Springer. https://doi.org/10.1007/978-3-319-22698-9_10

Madsen, Sabine ; Nielsen, Lene ; Jensen, Iben et al. / An Empirical Investigation of the Practices and Challenges Specific to International User Studies. Human-Computer Interaction – INTERACT 2015: 15th IFIP TC 13 International Conference, Bamberg, Germany, September 14-18, 2015, Proceedings, Part III. Springer, 2015. s. 132-148 (Lecture Notes in Computer Science).

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title = "An Empirical Investigation of the Practices and Challenges Specific to International User Studies",

abstract = "In today{\textquoteright}s globalized world, it is increasingly important for companiesto gain knowledge about international markets and to understand thedifferences and similarities between international users. As a result, internationaluser studies have become more common. However, they still pose a challengefor most companies. In this paper, we present the results of an empiricalinvestigation of how companies conduct international user studies. We describethe empirical findings in detail, with an emphasis on the practices and challengesthat are specific to the process of doing international user studies. Key findingsconcern where, geographically, companies choose to collect data; the scope andscale of the studies; as well as the preferred data collection methods andemployed control mechanisms. Our research shows that strategic/pragmaticconsiderations, perceived differences in national culture, and concerns aboutdata quality shape and delimit the approach that companies take to internationaluser studies.",

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Madsen, S, Nielsen, L, Jensen, I & Hautopp, H 2015, An Empirical Investigation of the Practices and Challenges Specific to International User Studies. i Human-Computer Interaction – INTERACT 2015: 15th IFIP TC 13 International Conference, Bamberg, Germany, September 14-18, 2015, Proceedings, Part III. Springer, Lecture Notes in Computer Science, s. 132-148, The 15th IFIP TC.13 International Conference on Human-Computer Interaction, Bamberg, Tyskland, 14/09/2015. https://doi.org/10.1007/978-3-319-22698-9_10

An Empirical Investigation of the Practices and Challenges Specific to International User Studies. / Madsen, Sabine; Nielsen, Lene; Jensen, Iben et al.
Human-Computer Interaction – INTERACT 2015: 15th IFIP TC 13 International Conference, Bamberg, Germany, September 14-18, 2015, Proceedings, Part III. Springer, 2015. s. 132-148 (Lecture Notes in Computer Science).

Publikation: Konference artikel i Proceeding eller bog/rapport kapitel › Konferencebidrag i proceedings › Forskning › peer review

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AB - In today’s globalized world, it is increasingly important for companiesto gain knowledge about international markets and to understand thedifferences and similarities between international users. As a result, internationaluser studies have become more common. However, they still pose a challengefor most companies. In this paper, we present the results of an empiricalinvestigation of how companies conduct international user studies. We describethe empirical findings in detail, with an emphasis on the practices and challengesthat are specific to the process of doing international user studies. Key findingsconcern where, geographically, companies choose to collect data; the scope andscale of the studies; as well as the preferred data collection methods andemployed control mechanisms. Our research shows that strategic/pragmaticconsiderations, perceived differences in national culture, and concerns aboutdata quality shape and delimit the approach that companies take to internationaluser studies.

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Madsen S, Nielsen L, Jensen I, Hautopp H. An Empirical Investigation of the Practices and Challenges Specific to International User Studies. I Human-Computer Interaction – INTERACT 2015: 15th IFIP TC 13 International Conference, Bamberg, Germany, September 14-18, 2015, Proceedings, Part III. Springer. 2015. s. 132-148. (Lecture Notes in Computer Science). doi: 10.1007/978-3-319-22698-9_10

An Empirical Investigation of the Practices and Challenges Specific to International User Studies

Abstract

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