Administrative Burden in Digital Self-Service: An Empirical Study About Citizens in Need of Financial Assistance

Keyphrases

• Digital Self-service 100%
• Administrative Burden 100%
• Application Process 40%
• Frontline Employees 40%
• Digitalize 40%
• Welfare Services 20%
• Citizen Experience 20%
• Service Provision 20%
• Policy Implementation 20%
• Psychological Costs 20%
• Assistance Service 20%
• Vulnerable Citizens 20%
• Labour Administration 20%
• Compliance Costs 20%

Social Sciences

• Self-Service 100%
• Financial Aid 100%
• Social Services 33%
• Digitalization 33%
• Welfare 33%
• Psychology 33%