A Tweet is Not Just a Tweet: public sector understandings and analysis of social media customer service data

Jessamy Perriam

doi:10.1145/3328529.3328542

A Tweet is Not Just a Tweet: public sector understandings and analysis of social media customer service data

Publikation: Konference artikel i Proceeding eller bog/rapport kapitel › Konferencebidrag i proceedings › Forskning › peer review

Abstract

Perriam, J., (2019). A Tweet is Not Just a Tweet: public sector understandings and analysis of social media customer service data. Presented at the SMSociety ’19 {International Conference on Social Media and Society}, ACM, Toronto, ON, Canada. https://doi.org/10.1145/3328529.3328542

Originalsprog	Engelsk
Titel	SMSociety ’19 {International Conference on Social Media and Society}
Forlag	Association for Computing Machinery
Publikationsdato	2019
DOI	https://doi.org/10.1145/3328529.3328542
Status	Udgivet - 2019

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10.1145/3328529.3328542

Citationsformater

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title = "A Tweet is Not Just a Tweet: public sector understandings and analysis of social media customer service data",

abstract = "Perriam, J., (2019). A Tweet is Not Just a Tweet: public sector understandings and analysis of social media customer service data. Presented at the SMSociety {\textquoteright}19 {International Conference on Social Media and Society}, ACM, Toronto, ON, Canada. https://doi.org/10.1145/3328529.3328542",

keywords = "Social Media Analytics, Customer Service, Public Sector, Data Analysis, Social Media Interactions",

author = "Jessamy Perriam",

year = "2019",

doi = "10.1145/3328529.3328542",

language = "English",

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A Tweet is Not Just a Tweet: public sector understandings and analysis of social media customer service data. / Perriam, Jessamy.
SMSociety ’19 {International Conference on Social Media and Society}. Association for Computing Machinery, 2019.

Publikation: Konference artikel i Proceeding eller bog/rapport kapitel › Konferencebidrag i proceedings › Forskning › peer review

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AU - Perriam, Jessamy

PY - 2019

Y1 - 2019

N2 - Perriam, J., (2019). A Tweet is Not Just a Tweet: public sector understandings and analysis of social media customer service data. Presented at the SMSociety ’19 {International Conference on Social Media and Society}, ACM, Toronto, ON, Canada. https://doi.org/10.1145/3328529.3328542

AB - Perriam, J., (2019). A Tweet is Not Just a Tweet: public sector understandings and analysis of social media customer service data. Presented at the SMSociety ’19 {International Conference on Social Media and Society}, ACM, Toronto, ON, Canada. https://doi.org/10.1145/3328529.3328542

KW - Social Media Analytics

KW - Customer Service

KW - Public Sector

KW - Data Analysis

KW - Social Media Interactions

U2 - 10.1145/3328529.3328542

DO - 10.1145/3328529.3328542

M3 - Article in proceedings

BT - SMSociety ’19 {International Conference on Social Media and Society}

PB - Association for Computing Machinery

ER -

A Tweet is Not Just a Tweet: public sector understandings and analysis of social media customer service data

Abstract

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