A Tweet is Not Just a Tweet: public sector understandings and analysis of social media customer service data

Jessamy Perriam

doi:10.1145/3328529.3328542

A Tweet is Not Just a Tweet: public sector understandings and analysis of social media customer service data

Publikation: Konference artikel i Proceeding eller bog/rapport kapitel › Konferencebidrag i proceedings › Forskning › peer review

Abstrakt

Perriam, J., (2019). A Tweet is Not Just a Tweet: public sector understandings and analysis of social media customer service data. Presented at the SMSociety ’19 {International Conference on Social Media and Society}, ACM, Toronto, ON, Canada. https://doi.org/10.1145/3328529.3328542

Originalsprog	Engelsk
Titel	SMSociety ’19 {International Conference on Social Media and Society}
Forlag	ACM
Publikationsdato	2019
DOI	https://doi.org/10.1145/3328529.3328542
Status	Udgivet - 2019

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10.1145/3328529.3328542

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@inproceedings{7b8a71e1740347f29d772f40395f84e5,

title = "A Tweet is Not Just a Tweet: public sector understandings and analysis of social media customer service data",

abstract = "Perriam, J., (2019). A Tweet is Not Just a Tweet: public sector understandings and analysis of social media customer service data. Presented at the SMSociety {\textquoteright}19 {International Conference on Social Media and Society}, ACM, Toronto, ON, Canada. https://doi.org/10.1145/3328529.3328542",

author = "Jessamy Perriam",

year = "2019",

doi = "10.1145/3328529.3328542",

language = "English",

booktitle = "SMSociety {\textquoteright}19 {International Conference on Social Media and Society}",

publisher = "ACM",

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T1 - A Tweet is Not Just a Tweet: public sector understandings and analysis of social media customer service data

AU - Perriam, Jessamy

PY - 2019

Y1 - 2019

N2 - Perriam, J., (2019). A Tweet is Not Just a Tweet: public sector understandings and analysis of social media customer service data. Presented at the SMSociety ’19 {International Conference on Social Media and Society}, ACM, Toronto, ON, Canada. https://doi.org/10.1145/3328529.3328542

AB - Perriam, J., (2019). A Tweet is Not Just a Tweet: public sector understandings and analysis of social media customer service data. Presented at the SMSociety ’19 {International Conference on Social Media and Society}, ACM, Toronto, ON, Canada. https://doi.org/10.1145/3328529.3328542

U2 - 10.1145/3328529.3328542

DO - 10.1145/3328529.3328542

M3 - Article in proceedings

BT - SMSociety ’19 {International Conference on Social Media and Society}

PB - ACM

ER -

A Tweet is Not Just a Tweet: public sector understandings and analysis of social media customer service data

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