Aktiviteter pr. år
Abstract
The benefits of digitalizing public services can only be met if citizens adopt digital services while at the same time stop using expensive traditional channels. Still, many citizens keep using traditional channels. Studies on channel choice and IT adoption have addressed what factors influence citizens’ channel behavior. However, they have omitted the interplay between citizens’ perceptions of public services and their channel choices, as well as how the design of digital services and citizens' experience of using self-service applications affect their channel choice. In addition, the technological optimism of digital government may have caused us to overlook the important question whether all public services are suitable for digitalization. In this ongoing research paper, we present the outline of a research project starting this summer, in which we will critically analyze – from the perspectives of citizens and public sector organizations – what public services are suitable for digital communication channels.
Originalsprog | Engelsk |
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Titel | Proceedings of Ongoing Research, Practitioners, Posters, Workshops, and Projects at EGOV-CeDEM-ePart 2021 |
Antal sider | 8 |
Forlag | Springer |
Publikationsdato | nov. 2021 |
Status | Udgivet - nov. 2021 |
Begivenhed | IFIP EGOV-CeDEM-ePART 2021 - University of Granada, Granada, Spanien Varighed: 8 sep. 2021 → 10 sep. 2021 https://dgsociety.org/egov-2021/ |
Konference
Konference | IFIP EGOV-CeDEM-ePART 2021 |
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Lokation | University of Granada |
Land/Område | Spanien |
By | Granada |
Periode | 08/09/2021 → 10/09/2021 |
Internetadresse |
Emneord
- Digitalization of Public Services
- Citizen Channel Behavior
- IT Adoption
- Self-Service Applications
- Public Service Suitability
Fingeraftryk
Dyk ned i forskningsemnerne om 'A citizen-centered analysis of what public services are suitable for digital communication channels'. Sammen danner de et unikt fingeraftryk.Aktiviteter
- 2 Foredrag og mundtlige bidrag
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Hvilke offentlige tjenester egner sig til digitalisering?
Østergaard Madsen, C. (Oplægsholder) & Lindgren, I. (Oplægsholder)
23 mar. 2022Aktivitet: Tale eller præsentation - typer › Foredrag og mundtlige bidrag
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Hvilke offentlige ydelser egner sig til digitalisering?
Østergaard Madsen, C. (Oplægsholder)
10 mar. 2022Aktivitet: Tale eller præsentation - typer › Foredrag og mundtlige bidrag