大規模システムのための参加型ペルソナ構築: デンマークの電子政府の事例より

Mika Yasuoka Jensen, Lene Nielsen

    Publikation: Artikel i tidsskrift og konference artikel i tidsskriftTidsskriftartikelForskningpeer review

    Abstract

    Persona, one of the human centered design methodologies for information systems (IS), has been widely applied and tested in Europe and North America. Although the persona approach has attracted attention in Japan recent years, its creation process has not been properly articulated nor understood in the Japanese IS domain. In order to gain the maximum effect of introducing persona and contribute to the usage of systems with high social impact such as e-government applications, it is of critical importance to conduct appropriate persona development processes. In this article we introduce effective as well as pragmatic persona creation processes from a stakeholder involvement point of view, exemplified by a case of persona creation for a Danish e-Government portal site. The e-Government portal became widely known to be a successful e-Government case all over the world, which indirectly indicate the validity of the persona approach applied to the portal. The high acceptance of created personas among development team shows our persona methodology has high
    potential to contribute to conduct similar large scale IS development projects with
    socially high impacts, which are expected to increase in Japan.
    Bidragets oversatte titelStakeholder-involved Persona Development for Large Scale Information Systems: A Danish e-Government portal case
    OriginalsprogJapansk
    Artikelnummer1
    TidsskriftInformation Systems Society of Japan
    Vol/bind10
    Udgave nummer1
    Sider (fra-til)14-30
    Antal sider15
    ISSN1884-2135
    StatusUdgivet - sep. 2014

    Emneord

    • persona
    • stakeholder
    • information systems

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