What public services should be digitalised? A citizen-centred analysis of what public services are suitable for digital channels

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2024
What Public Services are Suitable for Digitalization? - A Classification of Public Service Characteristics
Lindgren, I., Østergaard Madsen, C., Höglund Rýden, H., Heggertveit, I., Hofmann, S. & Sæbø, Ø., 20 aug. 2024, Electronic Government: 23rd IFIP WG 8.5 International Conference, EGOV 2024, Ghent-Leuven, Belgium, September 3–5, 2024, Proceedings. Springer, s. 201-217 17 s.
Publikation: Konference artikel i Proceeding eller bog/rapport kapitel › Konferencebidrag i proceedings › Forskning › peer review
2022
Exploring Citizens’ Channel Behavior in Benefit Application: Empirical Examples from Norwegian Welfare Services
Lindgren, I., Østergaard Madsen, C., Höglund Rydén, H. & Heggertveit, I., 4 okt. 2022, ICEGOV '22: Proceedings of the 15th International Conference on Theory and Practice of Electronic Governance. Association for Computing Machinery, s. 416-423
Publikation: Konference artikel i Proceeding eller bog/rapport kapitel › Konferencebidrag i proceedings › Forskning › peer review

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Understanding Citizen Actions in Public Encounters: Towards a Multi-Channel Process Model
Lindgren, I. & Østergaard Madsen, C., 1 jun. 2022, dg.o 2022: The 23rd Annual International Conference On Digital Government Research. s. 364-371 8 s.
Publikation: Konference artikel i Proceeding eller bog/rapport kapitel › Konferencebidrag i proceedings › Forskning › peer review

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