Kundevendte tiltag i ATP og Udbetaling Danmark

Projekter: Projekt › Forskning

Co-financed Postdoc

Status	Afsluttet
Effektiv start/slut dato	01/02/2016 → 31/01/2018

Integrated and seamless? Single Parents’ Experiences of Cross-Organizational Interaction
Østergaard Madsen, C. & Christensen, L. R., jun. 2019, IRIS 2018 Proceedings. Information Systems Research Seminar in Scandinavia, (IRIS: Selected Papers of the Information Systems Research Seminar in Scandinavia; Nr. 5, Bind 9).
Publikation: Konference artikel i Proceeding eller bog/rapport kapitel › Konferencebidrag i proceedings › Forskning › peer review

Fil
How to Migrate Citizens Online and Reduce Traffic on Traditional Channels Through Multichannel Management: A case study of cross-organizational collaboration surrounding a mandatory self-service application
Østergaard Madsen, C. & Kræmmergaard, P., maj 2018, Innovative Perspectives on Public Administration in the Digital Age. IGI global, s. 121-141 21 s.
Publikation: Konference artikel i Proceeding eller bog/rapport kapitel › Bidrag til bog/antologi › Forskning › peer review

Fil
Translating telephone calls to spreadsheets: Creating data on citizen multichannel behavior through practioners’ involvement
Østergaard Madsen, C., 1 nov. 2018, I: Electronic Journal of e-Government. 16, 2, s. 106-118 13 s., 3.
Publikation: Artikel i tidsskrift og konference artikel i tidsskrift › Tidsskriftartikel › Forskning › peer review

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