Keyphrases
Public Sector
72%
Cost Overrun
58%
Technical Debt
50%
Schedule Overrun
50%
Technical Debt Management
50%
Information Technology Projects
50%
Electronic Government
45%
Systematic Literature Review
36%
Public Services
36%
Traditional Channel
34%
Government Information
33%
Administrative Burden
33%
Cost-benefit Analysis
33%
Megaprojects
33%
Multi-channel Management
33%
Artificial Intelligence
33%
Channel Choice
32%
IT Systems
26%
Application Process
23%
Policy Documents
23%
Digital Self-service
22%
Home Renovation
22%
Failure Risk
20%
Self-service Applications
20%
Digital Government
20%
Welfare Services
20%
Digital Communication Channels
19%
Caseworkers
19%
Stakeholder Influence
19%
E-government Strategy
18%
Software System
18%
Efficiency Gain
16%
Group Projects
16%
Risk Mitigation
16%
Power-law Distribution
16%
Behavioral Biases
16%
Sign Systems
16%
Higher Education
16%
Sweden
16%
Government IT Projects
16%
Multiplex
16%
Public Works
16%
Early Warning Signals
16%
Resource Allocation
16%
Data Explanation
16%
Educators
16%
IT Project
16%
Cross-organizational Collaboration
16%
Channel Activity
16%
Platform Strategies
16%
Monitoring Software
16%
Truck Factor
16%
Channel Processes
16%
Outbound
16%
Information System Maintenance
16%
DevOps
16%
Teaching Software Engineering
16%
Live Systems
16%
Higher Education Institutions
16%
Industry Needs
16%
Organizational Interaction
16%
Close Encounters
16%
Five Steps
16%
Software Industry
16%
Software Version
16%
Policy Risk
16%
Three-stage Process
16%
Structural Complexity
16%
Policy Benefits
16%
Policy Values
16%
Second Law
16%
Parental Experience
16%
Integration Work
16%
Multichannel Behaviour
16%
Show Me the Money
16%
Efficiency Benefit
16%
Budget Overruns
16%
Configurational Perspective
16%
Stakeholder Mapping
16%
Schedule Adherence
16%
Rocket Systems
16%
Frank Gehry
16%
AI Policy
16%
Marginal Cost
16%
Portfolio Management
16%
Analytical Framework
16%
Platform Approach
16%
Bureaucratic Encounter
16%
Hong Kong
16%
Digital Carbon Footprint
16%
Service Characteristics
16%
Street-level Bureaucrats
16%
Welfare Benefits
16%
Digital Services
15%
Multichannel Strategy
15%
Digitalized
15%
Frontline Employees
15%
Public Organizations
14%
Public Encounters
14%
Government Organizations
13%
Computer Science
Digitalization
82%
e-government
75%
Technology Project
66%
Information Technology
66%
Public Organization
51%
Telephone Call
50%
Digital Service
40%
Software Systems
38%
Citizen Interaction
34%
Digital Government
33%
Case Study
33%
Citizen Experience
27%
Process Model
23%
Contextual Interview
22%
Multiple Channel
20%
Software Engineering
20%
Application Process
19%
Research Agenda
16%
Power-Law Distribution
16%
Enterprise Resource Planning
16%
Source Codes
16%
Administrative Burden
16%
Monitoring Software
16%
System Maintenance
16%
Policy Response
16%
Channel Approach
16%
Criticality
16%
Organizational Interaction
16%
DevOps
16%
Education Institution
16%
Integration Work
16%
Service Delivery
16%
Source Database
16%
Quality Assessment
16%
Classification Scheme
16%
Software Evolution
16%
Service Interaction
16%
Descriptive Study
16%
Reusable Component
16%
Research Project
16%
Level Bureaucrat
16%
Software Engineer
13%
Behavior Management
13%
Negative Consequence
12%
Public Service Delivery
12%
Service Application
11%
Software Quality Assessment
11%
Group Discussion
11%
Field Experiment
8%
Internal Process
8%
External Process
8%
Target Audience
8%
User Satisfaction
8%
Technical Concept
8%
Quantitative Study
8%
Organizational Level
8%
Clear Understanding
8%
Image Database
8%
System Development
8%
Document Analysis
8%
Software Developer
8%
Online Application
8%
Service Management
8%
Comparative Analysis
8%
Participant Observation
8%
Influence Factor
8%
Research Paper
8%
External Stakeholder
8%
Common Understanding
8%
Internal Stakeholder
8%
Configuration File
8%
Artifact Category
8%
Software Development
8%
Software Quality
8%
Quality Characteristic
5%
Contract Negotiation
5%
Negative Impact
5%
Social Sciences
Information Technology
100%
Public Sector
98%
Digitalization
89%
Public Utilities
62%
e-Government
57%
Debt Management
50%
Danish
42%
Communication Channel
37%
Government Information
33%
Complex Project
33%
Systematic Review
33%
Artificial Intelligence
33%
Decision Making
33%
Case Study
33%
Self-Service
28%
Private Sector
27%
Cognitive Bias
25%
Welfare
25%
Literature Reviews
18%
Swedish
18%
Sweden
16%
Space Exploration
16%
Nuclear Reactor
16%
Government Organization
16%
Health Education
16%
Channel Management
16%
Single Parent
16%
Public Authority
16%
Financial Aid
16%
Higher Education Institution
16%
Classification Systems
16%
Social Services
16%
Deception
16%
Marginal Costs
16%
Portfolio Management
16%
Denmark
16%
Digital Transformation
16%
Administrative Structure
11%
Knowledge Gap
11%
Digitization
10%
Research Approach
9%
Behavioural Science
8%
Misrepresentation
8%
Research Practice
8%
Interactivity
8%
Semi-Structured Interview
8%
Managers
8%
Document Analysis
8%
Parental Leave
8%
Railway
8%
Comparative Analysis
8%
Lack of Knowledge
8%
Health Care Delivery
8%
Public Benefits
8%
Qualitative Method
8%
Stakeholder Theory
8%
Familiarity
8%
Qualitative Research
7%
Theory Building
5%
Science
5%
Lifelong Education
5%
Budgetary Control
5%
Austerity
5%