Keyphrases
Public Sector
72%
Information Technology Projects
72%
Cost Overrun
71%
Public Services
65%
Technical Debt
55%
Schedule Overrun
48%
Multi-channel Management
43%
Megaprojects
39%
Channel Choice
38%
Traditional Channel
36%
Electronic Government
36%
Public Organizations
34%
Technical Debt Management
33%
Administrative Burden
33%
Digital Self-service
33%
Channel Activity
28%
Phone Calls
25%
Systematic Literature Review
24%
Caseworkers
24%
IT Systems
23%
Software System
23%
Digital Government
22%
Project Management
22%
Government Information
22%
Cost-benefit Analysis
22%
Artificial Intelligence
22%
IT Project
22%
Software Evolution
22%
Space Exploration
22%
Public Encounters
20%
Multi-channel
19%
Citizen Interaction
19%
Oxford
18%
Digitalize
18%
Behavioral Biases
17%
Planners
17%
Application Process
17%
Digital Channels
17%
Public Benefits
17%
Multiplex
16%
Multichannel Behaviour
16%
Large-scale Projects
16%
Bespoke
16%
Policy Documents
15%
Self-service Applications
15%
Home Renovation
14%
Single Parents
14%
Lego
14%
Uniqueness Bias
14%
Curb
14%
Digital Services
14%
Failure Risk
13%
Reference Class Forecasting
13%
Citizen Experience
13%
Welfare Services
13%
Scandinavian
13%
Project Manager
13%
Public Authorities
13%
Digital Communication Channels
12%
Stakeholder Influence
12%
Student Projects
12%
Politicians
12%
Government-to-citizen
12%
Digitization
12%
E-government Strategy
12%
Information Technology Project Management
12%
Denmark
12%
Efficiency Gain
11%
Group Projects
11%
Risk Mitigation
11%
Power-law Distribution
11%
Sign Systems
11%
Higher Education
11%
Sweden
11%
Government IT Projects
11%
Public Works
11%
Early Warning Signals
11%
Resource Allocation
11%
Data Explanation
11%
Educators
11%
Cross-organizational Collaboration
11%
Truck Factor
11%
Channel Processes
11%
Outbound
11%
DevOps
11%
Teaching Software Engineering
11%
Live Systems
11%
Higher Education Institutions
11%
Industry Needs
11%
Organizational Interaction
11%
Close Encounters
11%
Software Industry
11%
Software Version
11%
Policy Risk
11%
Three-stage Process
11%
Structural Complexity
11%
Policy Values
11%
Second Law
11%
Parental Experience
11%
Integration Work
11%
Computer Science
Digitalization
66%
Technology Project
55%
Information Technology
55%
e-government
50%
Case Study
46%
Public Organization
45%
Software Systems
44%
Telephone Call
33%
Digital Service
26%
Software Engineering
25%
Citizen Interaction
23%
Digital Government
22%
Software Evolution
22%
Software Quality
18%
Citizen Experience
18%
Service Application
18%
quality of software
16%
Process Model
15%
Project Failure
15%
Contextual Interview
14%
Open Source
14%
Multiple Channel
13%
Application Process
12%
Research Agenda
11%
Power-Law Distribution
11%
Enterprise Resource Planning
11%
Source Codes
11%
Administrative Burden
11%
Monitoring Software
11%
System Maintenance
11%
Policy Response
11%
Channel Approach
11%
Criticality
11%
Organizational Interaction
11%
DevOps
11%
Education Institution
11%
Integration Work
11%
Service Delivery
11%
Quality Assessment
11%
Classification Scheme
11%
Service Interaction
11%
Descriptive Study
11%
Reusable Component
11%
Level Bureaucrat
11%
Portfolio Management
11%
Refactoring
11%
information system development
11%
Database Systems
11%
Digital Transformation
11%
Visualization Tool
11%
Research Project
11%
Open Source System
11%
Business Leader
11%
Rival Explanation
11%
Software Engineer
9%
Behavior Management
9%
System Development
9%
Software Development
9%
Negative Consequence
8%
Public Service Delivery
8%
Assessment Tool
8%
Software Quality Assessment
7%
Group Discussion
7%
Postmortem Analysis
6%
Field Experiment
5%
Internal Process
5%
External Process
5%
Target Audience
5%
User Satisfaction
5%
Technical Concept
5%
Quantitative Study
5%
Organizational Level
5%
Clear Understanding
5%
Image Database
5%
Software Developer
5%
Online Application
5%
Service Management
5%
Comparative Analysis
5%
Participant Observation
5%
Influence Factor
5%
Research Paper
5%
External Stakeholder
5%
Common Understanding
5%
Internal Stakeholder
5%
Configuration File
5%
Artifact Category
5%
Classification
5%
Documentary Analysis
5%
Research Question
5%
Social Sciences
Information Technology
100%
Digitalization
76%
Self-Service
72%
Public Sector
64%
Public Utilities
50%
e-Government
49%
Danish
34%
Case Study
33%
Communication Channel
24%
Government Information
22%
Complex Project
22%
Systematic Review
22%
Artificial Intelligence
22%
Decision Making
22%
Sequence Learning
22%
Denmark
22%
Private Sector
21%
Public Authority
21%
Welfare
20%
Cognitive Bias
16%
Government Organization
16%
Single Parent
16%
Managers
16%
Tuition Fee
16%
Social Services
16%
Public Benefits
14%
Literature Reviews
12%
Swedish
12%
Decision Maker
12%
Sweden
11%
Space Exploration
11%
Nuclear Reactor
11%
Health Education
11%
Channel Management
11%
Financial Aid
11%
Classification Systems
11%
Deception
11%
Digital Transformation
11%
Administrative Structure
11%
Online Survey
11%
Engineering Education
11%
Marginal Costs
11%
Investment Decision
11%
Knowledge Gap
10%
Documentary Analysis
9%
Parental Leave
7%
Qualitative Research
7%
Digitization
6%
Research Approach
6%
Behavioural Science
5%
Misrepresentation
5%
Research Practice
5%
Interactivity
5%
Semi-Structured Interview
5%
Railway
5%
Comparative Analysis
5%
Lack of Knowledge
5%
Health Care Delivery
5%
Familiarity
5%
Science
5%
Stakeholder
5%
Conceptual Framework
5%
Neglect
5%
Social Welfare
5%
Psychology
5%